Subject: Old tickets
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, AJ Hurry <[email-masked]>, Ismail Lsm <[email-masked]>, Yuko Hughes <[email-masked]>, "Yamamoto, Akihiko" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Thu, 27 Aug 2020 06:37:25 +0000

Dear team,

Since we in Global Support are expected to handle all tickets in a timely manner,
there is a significant focus on “Old” tickets.

Luckily you all have updated me on your old tickets but let’s do this from now on to clarify all details on the older tickets.

If you can handle a ticket for more than a month and it’s not because of the customer is unresponsive, one of the following should happen:

  *   Create a  Quality case if the issue is replicated
  *   Consult with the Product Experts if you can replicate the issue
  *   Consult with the Product Expert if you can’t analyze the issue or you need guidance
All tickets which are assign to you for more than 1 month, please run the macro called “ Old ticket” and fill in the fields precisely.

If you have any idea or suggestions, please reach me to talk.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

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