Subject: New tickets
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Morris Frost (MOFT)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, Ismail Lsm <[email-masked]>, AJ Hurry <[email-masked]>, Yuko Hughes <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 19 Aug 2020 09:54:56 +0000

Hi team,

Today there were 24 unassigned tickets in EPOS L2 and Enterprise queue, from NA and APAC.
We had agreed that each shift needs to clean the queue for the next shift.
Please make sure that there are no tickets left in the queue before you leave.
You need to check the following before you assign to any one:

  *   Due Date field is filled out for the next coming day
  *   Due Time field is field out
  *   The ticket has a summary

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>  <https://twitter.com/Epos_audio>   <https://www.linkedin.com/company/eposaudio/>

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