Subject: Re: Overdue Tickets - Aug 7, 2020
From: Pritish Nandi <[email-masked]>
To: "Muhammad Ali, MUAI" <[email-masked]>, "Innocent Bohui, INBO" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, Nusan Dubey <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Sebastien Manin, SEMN" <[email-masked]>, Pravesh Singh <[email-masked]>, "Erich Torrild, ERTL" <[email-masked]>, Akihiko Yamamoto <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, yuko hughes <yuko.
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, AFIG <[email-masked]>, "Filip Trajkov, FITR" <[email-masked]>
Date: Thu, 6 Aug 2020 23:33:32 -0700 (MST)

Sorry forgot to attach the raw data. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Muhammad Ali, MUAI" <[email-masked]>, "Innocent Bohui, INBO" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Nusan Dubey" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Sebastien Manin, SEMN" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Erich Torrild, ERTL" <[email-masked]>, "Akihiko Yamamoto" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "yuko hughes" <[email-masked]>, "Ismail Lsm" <[email-masked]>, "Lily Duan" <[email-masked]>, "shubham paliwal" <[email-masked]>, "Sonomi Ohashi" <[email-masked]>, "drishti tiwari" <[email-masked]>, "Udbhav Mishra" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "AFIG" <[email-masked]>, "Filip Trajkov, FITR" <[email-masked]> 
Sent: Friday, August 7, 2020 12:01:12 PM 
Subject: Overdue Tickets - Aug 7, 2020 

Hi Team, 

Could you please take care of your overdue tickets. 

Some of the tickets did not have a due time and kept on pending. I have fixed them now. 

Also, assigned the one for Josephine in my queue so that I can call the customer back in her absence. Sonomi's tickets were dealt by Yuko and Ismael. 

Please handle them by EOD today otherwise it would delay the resolution time for trhe customers. Ignore if already handled. 

Assignee 	New 	On-hold 	Open 	Pending 	Grand Total 
Ashish 		4 	87 	6 	97 
Shubham Paliwal 			23 	2 	25 
Drishti Tiwari 			20 	2 	22 
Innocent Bohui 			22 		22 
Muhammad Ali 			18 		18 
Yamamoto 			12 		12 
Morris Frost 			9 		9 
Matthew Broadley 			3 		3 
Sonomi Ohashi 			3 		3 
Christopher Kurek 			3 		3 
Filip Trajkov 		1 	1 		2 
Sara Aknooni 			2 		2 
Pravesh Singh 				1 	1 
Nusan 	1 				1 
Josephine Veena 			1 		1 
Grand Total 	1 	5 	204 	11 	221 

Brand 	Total 
EPOS Enterprise 	131 
EPOS Gaming 	90 
Grand Total 	221 

Regards, 
Pritish Nandi