Subject: Urgent : Breached Tickets
From: Pritish Nandi <[email-masked]>
To: "Muhammad Ali, MUAI" <[email-masked]>, "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, Nusan Dubey <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Sebastien Manin, SEMN" <[email-masked]>, Pravesh Singh <[email-masked]>, "Erich Torrild, ERTL" <[email-masked]>, Akihiko Yamamoto <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, yuko hughes <[email-masked]>, Ismail <
Cc: AFIG <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Filip Trajkov, FITR" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>
Date: Tue, 28 Jul 2020 22:58:32 -0700 (MST)

Hi All, 

We still see that the a lot of breach tickets are not actioned till now. Could you please make sure all your old tickets are actioned correctly. 

At any given point the ticket cannot be without a due date but yet we see that there are a lot of tickets which are without due date. 

Assignee 	On-hold 	Open 	Pending 	Grand Total 
AJ Hurry 		2 		2 
Ashish 	9 	27 	4 	40 
Christopher Kurek 		11 		11 
Drishti Tiwari 		4 		4 
Innocent Bohui 		1 	2 	3 
Ismael Zakaria 		2 	1 	3 
Josephine Veena 		3 		3 
Matthew Broadley 		12 	2 	14 
Morris Frost 		2 		2 
Muhammad Ali 		13 		13 
Nusan 		1 		1 
Pravesh Singh 		2 		2 
Sara Aknooni 		4 		4 
Shubham Paliwal 		16 		16 
Sonomi Ohashi 		2 		2 
Udbhav Mishra 		5 		5 
Yamamoto 		24 	1 	25 
Yuko Hughes 		4 	5 	9 
Grand Total 	9 	135 	15 	159 

You all have to add the "Due Date" Column in your view so that you can keep a check on the tickets which are without due date and action accordingly. These tickets needs to be actioned by today and all about to breach tickets needs to be handled with Priority. 

~Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Muhammad Ali, MUAI" <[email-masked]>, "Innocent Bohui, INBO" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Nusan Dubey" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Sebastien Manin, SEMN" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Erich Torrild, ERTL" <[email-masked]>, "Filip Trajkov, FITR" <[email-masked]>, "Akihiko Yamamoto" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "yuko hughes" <[email-masked]>, "Ismail" <[email-masked]>, "Lily Duan" <[email-masked]>, "shubham paliwal" <[email-masked]>, "Sonomi Ohashi" <[email-masked]>, "drishti tiwari" <[email-masked]>, "Udbhav Mishra" <[email-masked]> 
Cc: "AFIG" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Friday, July 24, 2020 6:24:03 PM 
Subject: Breached Tickets Not Actioned 

Hello Everyone, 

While going through tickets we have found that their are a lot of tickets which are lying in the individual queue without any action after the due date has passed. 

I have attached the raw file with the ticket numbers. I would request you to action these ASAP without further delays. 

@ Sara - The raw file also contains the data for the EPOS L1 Team. Can you please inform them to action the tickets ASAP? 

Also, for the time being can you add the "DUE DATE" column so that you can view at all times the due date for your tickets. If any tickets does not have a due date then there is something missing with the ticket. You could be able to check that ASAP. 

Regards, 
Pritish Nandi