Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha <[email-masked]>, kaeiarablythedelfino <[email-masked]>, Dimpy Chawla <[email-masked]>, hritick diwakar <[email-masked]>
Date: Tue, 21 Jul 2020 20:15:45 +0530

@Adithya Srivastava <[email-masked]> Saw your chats:
*Yacine Hammar*: No attempt to ask the reason for the cancellation or
offering STS price??? What's happening mate...
*Mark Moline*: So you did not even think of sharing the link to create the
account for HFL customers to access their auto-ship orders...He clearly
mentioned about accessing the orders and you needed to share the link to
create their account... I wonder what stopped you to share the link with
the customer???
*FRANK DELLAPINA* : You could have directed the customer to choleslo.com so
he could get the same same old price as we make exceptions for our old
customers. Please be careful with such petty things.

Thanks
Arif
Cheers to life :-)

On Mon, Feb 24, 2020 at 8:52 PM Phaedrus Arif <[email-masked]> wrote:

> @hritick diwakar <[email-masked]> Saw your chat with a
> customer on 02/21 where you replied to the customer:
> Harry
> 8:35 PM
> It will cost you $279.79 excluding shipping and handling charges.
>
> I am curious to know where did you get this from? Please let me know after
> checking thoroughly.
>
> @Dimpy Chawla <[email-masked]> Saw your chat with a customer Robert
> Meinecke
> You replied to the customer:
> I am so sorry, Robert you can not make the changes till 2/25/2020 because
> it is not possible to ship the product as much early as you are saying.
> Could I ask the reason why can't we change the auto-ship date to 02/24 as
> per the customer's request?
> In this case, it's ok to change the date to 02/26 since the credit card
> could take up to 24-48 hours to update since the customer mentioned about
> changing the CC info later but your reply was related to the shipping issue
> which is why I am asking. Please let me know.
>
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Sat, Feb 22, 2020 at 11:32 PM Arjun Hurry <[email-masked]>
> wrote:
>
>> @Adithya - 87158 - Please escalate these types of tickets to Deb asap.
>> Customer called back and was pissed off that this hadn't been taken care of
>> since the 4th. Please be careful.
>>
>> Thank you,
>> AJ
>>
>> ------------------------------
>> *From: *"arjun hurry" <[email-masked]>
>> *To: *"Pritish Nandi" <[email-masked]>
>> *Cc: *"phaedrusrf" <[email-masked]>, "Adithya Srivastava" <
>> [email-masked]>, "Deeksha" <[email-masked]>,
>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy Chawla" <
>> [email-masked]>, "hritick diwakar" <
>> [email-masked]>
>> *Sent: *Wednesday, 19 February, 2020 03:13:48
>> *Subject: *Re: Feedback
>>
>> @Dimpy - ticket 87312 - only international orders take 12-21 business
>> days on average. This is a domestic (US) order, so with standard shipping
>> ($6.83) it's 5-7 business days.
>>
>> Thank you,
>> AJ
>>
>> ------------------------------
>> *From: *"Pritish Nandi" <[email-masked]>
>> *To: *"phaedrusrf" <[email-masked]>
>> *Cc: *"Adithya Srivastava" <[email-masked]>, "arjun
>> hurry" <[email-masked]>, "Deeksha" <[email-masked]>,
>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy Chawla" <
>> [email-masked]>, "hritick diwakar" <
>> [email-masked]>
>> *Sent: *Thursday, 13 February, 2020 20:14:22
>> *Subject: *Re: Feedback
>>
>> Hi Arif,
>>
>> They never asked to cancel the AS and just said they would like to
>> return. I was not sure if I should have cancelled it or not. However, why
>> did you give return instructions when they have more than one bottle sent
>> under AS membership. As per the terms HFL Optimized Club™ monthly auto ship
>> members are not eligible for a monetary refund once your second (and
>> subsequent) bottle has been shipped.
>>
>> I am surely confused here. Please advise what am I missing?
>>
>> Regards,
>> Pritish
>> ------------------------------
>> *From: *"Phaedrus Arif" <[email-masked]>
>> *To: *"Pritish Nandi" <[email-masked]>
>> *Cc: *"Adithya Srivastava" <[email-masked]>, "Arjun
>> Hurry" <[email-masked]>, "deeksha" <[email-masked]>,
>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy Chawla" <
>> [email-masked]>, "Hritick Diwakar" <
>> [email-masked]>
>> *Sent: *Thursday, February 13, 2020 8:08:31 PM
>> *Subject: *Re: Feedback
>>
>> @Pritish Nandi <[email-masked]> :  Ticket #87425  You did not
>> cancel the auto-ship subscription, not sure if you forgot or missed on it.
>> Thanks
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Wed, Feb 12, 2020 at 10:23 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @hritick diwakar <[email-masked]>  EH-202002070051-144395 You
>>> also need to cancel the auto-ship apart form changing the year to 2099.
>>> Please make sure to not miss it.
>>> And there was another active auto-ship of CholesLo which you never
>>> mentioned to the customer. Please be more attentive in the future when
>>> working on auto-ship subscription.
>>> Also, in one of the chats you shared the link with the customer to
>>> update the CC info which is no longer active, please use the link going
>>> forward:
>>> https://www.hflorder.com/cc/
>>>
>>> @hritick diwakar <[email-masked]> Ticket #87404 Please be
>>> informed HFL does not allow its supplements to be sold online by anyone
>>> else especially on amazon, eBay.
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Mon, Jan 27, 2020 at 7:56 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Adithya Srivastava <[email-masked]>  Ticket #86949
>>>> We do not offer a 50% refund on more than 1 used bottle. Please refrain
>>>> from offering a 50% refund on more than 1 used bottle. Thanks
>>>> @hritick diwakar <[email-masked]> Saw your chat with a
>>>> customer called Raji, where you suggested to check with a doctor. In such
>>>> cases, you could share the benefits of our concerned supplement
>>>> and if you feel confused, then offer the customer an email response to
>>>> address the concern so the customer doesn't feel we did not address his
>>>> concern.
>>>>
>>>> @Adithya Srivastava <[email-masked]> Ticket #86948 do
>>>> It's better to check how many bottles have been used in big orders before
>>>> offering a 50% refund as we do not want to refund on more than 1 used
>>>> bottle.
>>>>
>>>>
>>>>
>>>>  Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Tue, Jan 21, 2020 at 7:38 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @bharat sharma <[email-masked]> Ticket #86827 You didn't
>>>>> change the auto-ship date as promised. What's the reason today for this
>>>>> kind of repeated mistake? No UC notes either??
>>>>>
>>>>>
>>>>> @bharat sharma <[email-masked]>  Ticket #85313 This
>>>>> ticket was in pending status and you mentioned it has been escalated, did
>>>>> you escalate to Deb through webmail/gmail?
>>>>>
>>>>>
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, Jan 15, 2020 at 12:45 AM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team
>>>>>> Please follow up on the declined orders and update the UC notes
>>>>>> accordingly:
>>>>>> EH-202001101117-577650
>>>>>> EH-202001120038-577265
>>>>>> EH-202001130725-566697
>>>>>> EH-202001132345-577016
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @bharat sharma <[email-masked]>   Ticket #86346 Please
>>>>>>> refrain using the term "Return Label" or rather use "return authorization"
>>>>>>> as return label implies we are paying for the return postage which is
>>>>>>> certainly not the case.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket #86256 Thanks
>>>>>>>> Please be informed none of the supplements is totally organic, rather use
>>>>>>>> "mostly organic". It's an all-natural supplement but not totally organic.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Arjun Hurry <[email-masked]>  EH-201812240102-322833
>>>>>>>>> You reinstated the auto-ship, however,
>>>>>>>>> the credit card had to be updated since there was no recent order
>>>>>>>>> processed and
>>>>>>>>> the information is wiped off when you reinstate the subscription
>>>>>>>>> after a long time.
>>>>>>>>> You could double-check after reinstating the auto-ship to confirm
>>>>>>>>> if the card # still shows up.
>>>>>>>>> I have emailed the customer for this one ZD 86015.
>>>>>>>>>
>>>>>>>>>  @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>> #85983 I just want to inform we must include the 50% refund offer in any
>>>>>>>>> case as the customer could change the mind
>>>>>>>>> on the full refund cause of the return postage and long wait. It
>>>>>>>>> helps us save as much we can.
>>>>>>>>>
>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #75302 So,
>>>>>>>>> here we go again with the auto-ship still not being canceled even after
>>>>>>>>> informing the customer.
>>>>>>>>> Do I have to keep anticipating this specific repeated mistake from
>>>>>>>>> you so frequently?
>>>>>>>>> How would you want me to respond on this in the future in a
>>>>>>>>> constructive way even after pointing out many a time, Bharat? No UC notes...
>>>>>>>>>
>>>>>>>>>  Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus Arif <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85939
>>>>>>>>>> EH-201912170025-188216 You left a note about canceling the
>>>>>>>>>> auto-ship but it has not been canceled yet.
>>>>>>>>>> Did you confirm with the customer, if so, please cancel the
>>>>>>>>>> auto-ship subscription and let me know?
>>>>>>>>>> I have left the ticket open for you so please do what's needed
>>>>>>>>>> and close the ticket.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Ticket #85915  @ Dustin (Alias) Please don't forget to inform
>>>>>>>>>>> the cx about the last order shipped or else the cx could come back shouting
>>>>>>>>>>> at us after putting in the cancellation request.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>  Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Team
>>>>>>>>>>>> *FREE BOTTLE OFFER*
>>>>>>>>>>>> I would just like to clarify one thing about the freehfl.com,
>>>>>>>>>>>> this website is not live and we are not definite if it will ever be. If any
>>>>>>>>>>>> customer comes and asks about the "Free Bottle Offer", we need to inform
>>>>>>>>>>>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>>>>>>>>>>>> not any kind of lucky draw. They could simply visit the website
>>>>>>>>>>>> freehfl.com and fill in their details and once the website
>>>>>>>>>>>> goes live, they will be notified, that's all we need to inform.
>>>>>>>>>>>>
>>>>>>>>>>>> Please let me know if anyone has any doubt on this one.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #77691
>>>>>>>>>>>>> Could you help me understand why did you offer the STS price where the
>>>>>>>>>>>>> customer only wanted us to hold it off and would surely get back to
>>>>>>>>>>>>> reinstate the auto-ship? This is certainly not a wise decision. It wasn't
>>>>>>>>>>>>> necessary for this situation.
>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85836
>>>>>>>>>>>>> Why didn't you inform the customer about the order that's been processed on
>>>>>>>>>>>>> 12/17 as he will surely come backfiring at us?
>>>>>>>>>>>>> You mentioned in UC notes about the customer asking to cancel
>>>>>>>>>>>>> auto-ship and you offered STS, which is definitely not the case.. What's
>>>>>>>>>>>>> going on here mate?
>>>>>>>>>>>>>
>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85839 &
>>>>>>>>>>>>> 84733 Why multiple replies?? You could have simply answered
>>>>>>>>>>>>> in one reply.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>> #84650  EH-201911090134-111773  Why did you cancel the
>>>>>>>>>>>>>> auto-ship of BFO when the customer never even asked for it?? She clearly
>>>>>>>>>>>>>> mentioned about cancelling CheatMeals which I had cancelled, so what was
>>>>>>>>>>>>>> the need to cancel BFO?? Please explain.
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>:
>>>>>>>>>>>>>>> EH-201911280010-555983  This customer on chat asked you to
>>>>>>>>>>>>>>> cancel his auto-ship and you confirmed the customer it was cancelled.
>>>>>>>>>>>>>>> However, I cross-checked and saw you didn't mention anything in the notes
>>>>>>>>>>>>>>> and didn't cancel the auto-ship either. Please give an explanation worth
>>>>>>>>>>>>>>> listening to. This is not appreciated...
>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your chat
>>>>>>>>>>>>>>> with John Sullivan and you did not respond to him when he asked where to go
>>>>>>>>>>>>>>> from here after not being able to place the order online and the chat was
>>>>>>>>>>>>>>> ended. What went on? Please explain.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85490
>>>>>>>>>>>>>>> We need to inform the customer about the last auto-ship order
>>>>>>>>>>>>>>>  if it has been delivered to the customer so they cannot
>>>>>>>>>>>>>>> come backfiring at us. Please make sure to inform the
>>>>>>>>>>>>>>>  customers in the future in similar situations.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85387
>>>>>>>>>>>>>>>> No notes in UC, how are we supposed to respond if you do not mention what's
>>>>>>>>>>>>>>>> going on with the exchange instructions. Please make sure to outline the
>>>>>>>>>>>>>>>> concern in UC notes to make it easier for the next agent to work on it.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> ZD
>>>>>>>>>>>>>>>>> Ticket #85034  You shared the previous order of this
>>>>>>>>>>>>>>>>> customer to Jessica to cancel and the recent order has been already
>>>>>>>>>>>>>>>>> shipped.
>>>>>>>>>>>>>>>>> Did you not realize the order id you were sharing was from
>>>>>>>>>>>>>>>>> the previous month?
>>>>>>>>>>>>>>>>> @team: Why is no one answering to the webmail since
>>>>>>>>>>>>>>>>> yesterday?
>>>>>>>>>>>>>>>>> There have been pending emails where the customers wanted
>>>>>>>>>>>>>>>>> to place the order under the Black Friday Sale and today we cannot get them
>>>>>>>>>>>>>>>>> the discount.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Agents during the afternoon/evening shift also did not
>>>>>>>>>>>>>>>>> respond to many of the zendesk tickets and some of them were still open
>>>>>>>>>>>>>>>>> without any response.
>>>>>>>>>>>>>>>>> Is there a need to REMIND each one individually??
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT CODE
>>>>>>>>>>>>>>>>> AT THE TIME OF PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>>>>>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>>>>>>>>>>>>>>>> This will not be accepted if anyone is found applying
>>>>>>>>>>>>>>>>> more than one coupon code on any order placed over the phone. WE DO NOT
>>>>>>>>>>>>>>>>> CLUB DIFFERENT
>>>>>>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket #84825 Are
>>>>>>>>>>>>>>>>>> you not aware of how to cancel international orders? Dr. Sam recently
>>>>>>>>>>>>>>>>>> shared a link to a video explaining how to do it. Please check the webmail
>>>>>>>>>>>>>>>>>> and go through the link so we do not have to escalate such cases again.
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> ZD   80111
>>>>>>>>>>>>>>>>>>> This customer's auto-ship subscription was cancelled and he only requested
>>>>>>>>>>>>>>>>>>> to postpone the shipment. Any reason you cancelled the subscription as the
>>>>>>>>>>>>>>>>>>> customer was waiting on his November's order?.
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>> #84367  You did not update the notes in UC for this
>>>>>>>>>>>>>>>>>>>> customer's request. I accidentally happen to check this since the customer
>>>>>>>>>>>>>>>>>>>> also emailed Dr. Sam about it. Please make sure to leave the notes in UC
>>>>>>>>>>>>>>>>>>>> for the next agent to work on it without running around.
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>> Please go through this update from Dr. Sam
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi everyone - I wanted to show you how this can be
>>>>>>>>>>>>>>>>>>>>> done on your own, through our shipping platform at ship station.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> NOTE: this is for international orders, not domestic -
>>>>>>>>>>>>>>>>>>>>> which is done by Jessica
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Here's the video explaining it all
>>>>>>>>>>>>>>>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> And your login
>>>>>>>>>>>>>>>>>>>>> U = [email-masked]
>>>>>>>>>>>>>>>>>>>>> P = robert5353
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Please let me know your questions
>>>>>>>>>>>>>>>>>>>>> thanks
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>> Ticket #83716  The customer called in to complain at
>>>>>>>>>>>>>>>>>>>>>> your response that sounded unprofessional to him. In such cases, where
>>>>>>>>>>>>>>>>>>>>>> there is no tracking info available, please escalate to Deb to look into
>>>>>>>>>>>>>>>>>>>>>> the matter.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket #84098
>>>>>>>>>>>>>>>>>>>>>>> You did not remove BPOC from the auto-ship orders as the customer asked to
>>>>>>>>>>>>>>>>>>>>>>> remove the supplement from the original order. So he won't need that in the
>>>>>>>>>>>>>>>>>>>>>>> future too unless he only asked you to remove it only for this order.
>>>>>>>>>>>>>>>>>>>>>>> Please check with the customer if you need to.
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #84063 :
>>>>>>>>>>>>>>>>>>>>>>>> The customer can manage the auto-ship orders except for a few little
>>>>>>>>>>>>>>>>>>>>>>>> things, so in this case, please share the link with them so they could
>>>>>>>>>>>>>>>>>>>>>>>> create their account and manage their orders:
>>>>>>>>>>>>>>>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>>>>>>>>>>>>>>>> You could create a demo account using your email
>>>>>>>>>>>>>>>>>>>>>>>> and see what all things the customers could do form their account and
>>>>>>>>>>>>>>>>>>>>>>>> advise them accordingly for future reference.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #83692  Did you read the query clearly where the
>>>>>>>>>>>>>>>>>>>>>>>>> customer mentioned he received one of the orders? You escalated to Deb
>>>>>>>>>>>>>>>>>>>>>>>>> mentioning both the orders were not delivered. Please make sure to read
>>>>>>>>>>>>>>>>>>>>>>>>> what the customer writes several times to ensure you respond correctly.
>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #84024   Please be careful about creating the
>>>>>>>>>>>>>>>>>>>>>>>>> urgency as Dr Sam has tons of stuff to do every day, you could have simply
>>>>>>>>>>>>>>>>>>>>>>>>> emailed him for his opinion on this one and he would answer when he can.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>> #83897
>>>>>>>>>>>>>>>>>>>>>>>>>> Why did you not leave any note in UC regarding
>>>>>>>>>>>>>>>>>>>>>>>>>> the return request? The customer came on chat saying he emailed for
>>>>>>>>>>>>>>>>>>>>>>>>>> returning the supplement but I did not see any notes in his order details,
>>>>>>>>>>>>>>>>>>>>>>>>>> so I had to find it in zendesk.. Please make sure to leave the notes in UC
>>>>>>>>>>>>>>>>>>>>>>>>>> so it doesn't become a runaround for the next agent to address the
>>>>>>>>>>>>>>>>>>>>>>>>>> customer's issue.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83795
>>>>>>>>>>>>>>>>>>>>>>>>>>> This order was placed by us and the shipping was done by Saem. The return
>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions will be the same as what we usually do. The return or refund
>>>>>>>>>>>>>>>>>>>>>>>>>>> was only if there was a shipping issue. Hope it's clear. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket #83816 shipping
>>>>>>>>>>>>>>>>>>>>>>>>>>> This was a first-time purchase and sharing the link to update CC info won't
>>>>>>>>>>>>>>>>>>>>>>>>>>> work. We need to call the customer or ask the cx to call us to process the
>>>>>>>>>>>>>>>>>>>>>>>>>>> payment. I have spoken with the customer. When you pull the order next
>>>>>>>>>>>>>>>>>>>>>>>>>>> time in such cases, make sure to send the CC link only if previous order/s
>>>>>>>>>>>>>>>>>>>>>>>>>>> went through.
>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer form New Zealand and was surprised to see your
>>>>>>>>>>>>>>>>>>>>>>>>>>> response:
>>>>>>>>>>>>>>>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>> Mark if the website is not letting you order the
>>>>>>>>>>>>>>>>>>>>>>>>>>> supplement then there is nothing we can at this point of time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> You could have offered a call to help him
>>>>>>>>>>>>>>>>>>>>>>>>>>> placing the order or share the link of the website to place the order, he
>>>>>>>>>>>>>>>>>>>>>>>>>>> could be simply having a technical/browser issue. If we do ship to New
>>>>>>>>>>>>>>>>>>>>>>>>>>> Zealand, which you mentioned, then how can you simply evade by saying if
>>>>>>>>>>>>>>>>>>>>>>>>>>> the website is not letting you place the order, we can't do anything. This
>>>>>>>>>>>>>>>>>>>>>>>>>>> wasn't handled properly at all.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #83805  Did you not try to find the details
>>>>>>>>>>>>>>>>>>>>>>>>>>> with the customer's name? It showed up when I pulled up the name.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #83804 Were you not trained on how to process
>>>>>>>>>>>>>>>>>>>>>>>>>>> refunds? We could process the refund in such cases without escalating it to
>>>>>>>>>>>>>>>>>>>>>>>>>>> Deb. Please check with @Pritish Nandi
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> on how to do refunds and
>>>>>>>>>>>>>>>>>>>>>>>>>>> do it yourself the next time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #83811  Please add Grammarly to your system's
>>>>>>>>>>>>>>>>>>>>>>>>>>> chrome browser as the grammatical errors are pretty high in the response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83769  No notes on the order in UC, secondly,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer had a concern about free shipping not being applied on the
>>>>>>>>>>>>>>>>>>>>>>>>>>>> order, but it was applied. Not sure if you checked it thoroughly. Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>> go through the customer's concern and checked the details before sending
>>>>>>>>>>>>>>>>>>>>>>>>>>>> your response??
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83535  If the customer had a shipping
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> address issue, we also need to confirm the correct shipping address for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> future orders or else the next auto-ship order will go back to the same old
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> address. We need to ask the customer to verify the updated shipping address
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to avoid any future inconvenience.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD #  83685
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You forgot to mention the auto-ship order shipped out today in your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response. I have shared the feedback recently with you on informing the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers about the order shipment in such cases so they do not come
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> backfiring at us. Please make sure to let the customers know if the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> has not been delivered when they ask to cancel.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83547  I do not see any escalation note
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for the refund of the item requested to be removed. Jessica has confirmed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order update. Please ensure to leave the ZD ticket open in such cases
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so either LSM or Deb could process the refund accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83541  You mentioned  Blood Flow
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Optimizer for the exchange but the order with the customer's details show
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it's for  Blood Pressure Optimizer, was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there a different order for BFO which this customer placed and now wants to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> exchange as I do not see any notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this customer and he wanted to know about the refund procedure but you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned about taking the tests which would be more apt for the $100
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cashback, instead you could have simply emailed him the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. He cut off the chat and emailed about the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> later.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83350  We needed to change the next
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship date as well since the customer just received her recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please remember to change the auto-ship date in such cases and inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer so they could make any change if they wish to on the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83341 We need to inform the customer of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the recent order that is on the way or else the customer could come back
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> complaining we still shipped the order after they requested to cancel, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> must inform about the last auto-ship order shipped in case the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hasn't received it yet. Also, please make sure to add the order # in the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> tickets you respond to.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order, please escalate to Deb or do it only after getting a confirmation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from Jessica about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Saw your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat on offering 10% discount, you could share the link on the chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response, no need to keep the customers waiting and also it saves you the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> time to draft the response. Simply share the discount link through chat in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83236 We must escalate the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> international order address issues to Sam and Deb simultaneously asap as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> those are fulfilled within minutes and escalating to Deb only won't do good
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since she comes to work late night. This order could have been shipped
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>   Ticket #83240work When a customer asks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for refund without mentioning the reason, then we must ask the reason and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> see if we could avoid the return by offering an alternative. Please avoid
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> offering return instructions in the first response unless the customer has
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained very clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalation to Jessica for an international order when we're supposed to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalate the international orders to Sam n Deb. Were you not informed of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83033 EH-201910031238-299377 Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund the order from a previous date as we need to get a confirmation from
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Jessica first in case the order is shipped or not and then process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund accordingly?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> saw your chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response: Adam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Where did you get this info from?? Did
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you check on the order page if we do ship to Turkey or just took a wild
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> guess?? Please make sure to not give false information and cross-check on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such things on the website first.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer came back complaining he
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was provided false information. You must be very careful with the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information you provide.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake. It
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was my bad I forgot to change the year while cancelling Autoship. I'll be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> more careful while handling such cases and make sure to check the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancellation twice.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat Sharma"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Kaeiara
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:07:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83104  You didn't change the year to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2099 at the time of cancelling the auto-ship. Please be careful of such a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> petty mistake that could become a big issue if the customer is charged
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM Adithya
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Srivastava <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email, will
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> be careful from now onwards.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> scope of improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:34:17 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> HFL. I think it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response and was consulting me but while I was checking he accidentally hit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on submit which he did not intended to. So it was sent before I could have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained him the details of the order. So the feedback was provided to him
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asap and also by the time I drafted the response saw you have sent it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already so did not get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Abhijit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chakraborty" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19:50:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83042
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you go through the notes before sending your response? Please make sure
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to go through the notes before sending your reply so the customer doesn't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned the wrong ticket # 82993, it should have been 82990. 82995, I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> have corrected it. You could have simply escalated to Deb to refund the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> difference without intimating Sam. Anyway, please make sure to update the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> correct ticket # in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sorry to mention the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed us
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and wanted to place the order but she was very confused about the pricing
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of the products which are given on the website, I also apologised to her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for calling her late.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 2:37:10 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and wait for 10 to 15 minutes and once the order is processed, we could
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel it later or make any further changes as necessary. Its okay to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> modify the autoship after a while or ask somebody to make the change if you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get busy with other tasks. Anyway, we don't want to risk with future orders
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so its better to cancel the subscription. The customers could reinstate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anyway once they are sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21 Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process the order and  it's not possible to perform both the operations at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a time. So that's why I used the override option to cancel all future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders. Moreover, I'll be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 8:17:08 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> disable the auto-ship when a customer isn't sure of the next AS order, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> are not sure with editing the frequency overrides will process or not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process as there has been instances where the auto-ship orders were still
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed when the year of AS order wasn't changed. Please make sure to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel the subscription instead. Make sure you change the next attempt year
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to 2099 as well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refunded the wrong amount, the customer wasn't charged the full amount of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> $39.97 as a discount of $5 was applied on the price of the bottle. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure not to repeat such mistakes and check how much was the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer was originally charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake, the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CX had 4 auto-ship orders and I only cancelled 3, there was another
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship order which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24 September,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82691 : Customer mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly he was satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-201909230058-388740
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer had a chat and a call with you in the past where you canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> his 2 different auto-ship subscription but missed out on another active
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for which he was charged today. He wasn't happy about it but I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> convinced him to accept a 50% refund. This was totally our mistake. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure to check thoroughly all the active auto-ship even if you have to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I thought
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> something had changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September 19,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 10:27:28 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that. Thanks for the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23 Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry, <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel on this ticket. Reviewing the shipping price on the order, this is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> expedited shipping, not standard. Standard shipping is 12-21 business days.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did I miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19, 2019 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19, 2019 9:13:37 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>   EH-201909161405-555954
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer's wife chatted with you, Arlene, she had an order but on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. You were not able to find the details and you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked for the right information but somehow the customer had no idea that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was on her husband's name and email. I just wanted to bring this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to your attention, if it's a PayPal order, then ask for the email
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> associated with the PayPal account so we could pull up the order details in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future. I reviewed the chat and called her up to probe more into it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She already raised a dispute but I convinced her to cancel her request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anyway, you followed the procedure but this is new to you, so I thought to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> let you and everyone else know that *PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders could be pulled up by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 82519 The estimated
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> delivery time is 12-21 days, not 11-15 days. Please inform the customers'
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> There were no other ongoing chats or calls at that time.  In any case, I am
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very well aware of the flow on all the processes at night and provided that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there are two agents at night, this explanation will not quite work. Even
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if there were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> carelessness and I appreciate your promise that this will not be repeated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I consider you a responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif’s job to keep checking your mistakes. I will not accept any such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careless mistakes again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> at 12:57 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anush saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi (LSM)" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> multiple chats a time. And I don't know how I forgot to send return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instruction to the customer. In the future, I am not going to repeat this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July 31,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a very
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> good explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had a chat with this customer where you were supposed to email her the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> return instructions. I couldn't find any notes or email in Zendesk. Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> forget to send it, if so, why??? You also did not cancel her auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since she will be returning the original order. What's going on here?? Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> is such a silly n lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>