Subject: Re: Chat Support training
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Muhammad Ali, MUAI" <[email-masked]>, "Jason Simone (JSIO)" <[email-masked]>, Pravesh Singh <[email-masked]>, Arjun Hurry <[email-masked]>, "Akihiko Yamamoto, LSM" <[email-masked]>, AFIG <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Sat, 11 Jul 2020 08:22:23 -0700 (MST)

Hi Sara, 

This is noted and will advise the team on the same. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Muhammad Ali, MUAI" <[email-masked]>, "Jason Simone (JSIO)" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Akihiko Yamamoto, LSM" <[email-masked]> 
Cc: "AFIG" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Friday, July 10, 2020 8:19:58 PM 
Subject: Chat Support training 

Hi all, 

We will start the Chat support from Monday the 13 th July and we would like you to tell us your experiences with working with Chat, Talk and tickets. 

Remember to put yourselves offline in Talk, when you receive a Chat request and put yourself offline on Chat when you receive a Talk call. 

There are 4 tutorial videos for the Chat support. 

Please watch the videos today so you are prepared tomorrow. 

The Chat is activated for all of you, so you can log in and follow the videos. 

Please find the videos [ file://demant.com/data/KBN/Shared/Global%20Support%20&%20Services/Training/Chat%20Support |  here ] . 

[ mailto:[email-masked] | @Pritish
 Nandi ] and [ mailto:[email-masked] | 
@Josephine Veena Dorairaj (JVDO) ] , please align with your team and instruct them if they need. 

Thank you! 

	

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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