Subject: Stats and Info
From: Andrés Figueroa (AFIG) <[email-masked]>
To: "Erich Torrild (ERTL)" <[email-masked]>, akihiko.yamamoto <[email-masked]>, Arjun Hurry <[email-masked]>, drishti.tiwari <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, shubham.paliwal <[email-masked]>, "[email-masked]" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, Nusan Dubey <[email-masked]>, Saurabh Dadu <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 7 Jul 2020 21:22:57 +0000

Hello Gaming team,

Here you can see the whole department and the groups we have now. We are expecting a couple of more people
to be complete.
The persons with a red dot are our colleagues from India, China and Japan.

Closed tickets June 2020. Tickets solved in the month of June only. This means that some of these tickets were closed in July.

Unhappy customers that answered the survey.

Happy customers that answered the survey

Josephine will send soon the reasons for the bad surveys, it can be due to many things like product not living up to the expectations,
too slow answer from our side or other.

We are aware that many tickets that have been with the Gaming team that go to the Warranty team might lose their good
surveys. We cannot do much about that, but it is the same for all of you.

For any questions please contact your supervisor.

Andrés Figueroa
Head of Global Support & Service
+45 5618 0303

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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