Subject: RE: Gaming Tickets
From: Andrés Figueroa (AFIG) <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, nusan dubey <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 1 Jul 2020 21:08:04 +0000

Hi AJ,
Your priority is Gaming and we will stick to it for at least half a year.
Heta will remove all your Warranty and Enterprise tickets from you queue.
The list of tickets I sent you yesterday you can just leave the other team members will take care of it.

So from now on, please try to be the best in Gaming, get the most positive surveys, close the most tickets and learn as much as you can.

The KPI for Gaming is 100 active tickets at all times. So please remember, when you solve one, you pick a new one from the queue.

Thanks
Andres

Warranty - 129
Enterprise - 6
Gaming - 100

In addition to these, I have the 272 High Priority Warranty tickets you sent me yesterday (updated you and Heta on a different email). Only a small percentage (~18%) of these are assigned to me specifically, so updating or responding to them doesn't really affect my total assigned tickets.

Thank you,
AJ

________________________________
From: "Andrés Figueroa, AFIG" <[email-masked]<mailto:[email-masked]>>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "arjun hurry" <[email-masked]<mailto:[email-masked]>>, "nusan dubey" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 July, 2020 21:22:09
Subject: RE: Gaming Tickets

Please make sure none of them have Enterprise tickets in their queues and also make sure the CHAT is divided in Enterprise and Gaming so we do not mix the agents.

Andrés Figueroa
Head of Global Support & Service
EPOS

From: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Sent: 1. juli 2020 16:59
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Gaming Tickets

Hi Aj and Nusan,

Please be informed from today you will have Gaming tickets.

AJ will have 100 Gaming tickets and Nusan will have 50 Gaming tickets + “Guide” project.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S· Industriparken 27 · DK-2750 Ballerup · Denmark

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