Subject: Warranty tickets update June 26th
From: Arjun Hurry <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Fri, 26 Jun 2020 14:08:15 -0700 (MST)

Hi Heta, 

Please review the following: 

Ticket 	Replacement order number (if available) 	Country 	Missing information 
74923 	
	Germany 	Need to confirm if replacement has been shipped. Ticket looks to have been closed in error. 
85127 	
	Germany 	No update on RMA request 
88356 	SUS000013194, SUS000012907 	USA 	Andrea has flagged this as a possible duplicate order 
85060 	EXP000002949 	Sweden 	Need to confirm if replacement has been shipped. 
85638 	SDE000011361 	Germany 	Customer returned the charging station as well. CS to confirm order for replacement charging station 
75748 	SUS000008024 	USA 	Unresponsive customer, tracking number needed to check delivery. 
84930 	
	USA 	Customer unwilling to wait for replacement order, and wants an alternative solution 

Agent errors: 

Ticket 	Agent 	Error 
88390 	Valentin 	Issue field blank, subject line incorrect 
87274 	Dylan / Robert Schmidt 	Issue field blank, subject line incorrect 
75748 	Valentin 	Issue field blank, subject line incorrect 

Thank you, 

AJ