Subject: Re: Warranty escalations
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Arjun Hurry <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Fri, 26 Jun 2020 05:43:57 -0700 (MST)

Hi Heta, 

This is understood. Has quite a few. Couple of observation which are quite common are listed below. 

1. The do not select the resolution field. 
2. Not selecting transfer to customer service and the date. 

Will update if you further on the errors and the missing information. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Arjun Hurry" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Friday, June 26, 2020 2:26:59 PM 
Subject: Warranty escalations 

Hi all, 

When you have tickets with missing information from customer service, please collect the queries once per day and send to me on the table below specifying what information is needed. 

	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

80637 	

SDE000006264 	

Germany 	

Tracking number for replacement needed 

	

	

	

	

Please also flag to me, if agents have made mistakes when submitting the warranty requests, i.e. Zendesk fields not filled in, incorrect article number, wrong address etc. Then use this format for reporting. 

	

Zendesk ticket number 	

Agent 	

Error 

	

	

	

	

	

Thank you for your co-operation! 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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