Subject: South America Warranty tickets
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, ashish <[email-masked]>, Pritish Nandi <[email-masked]>, "[email-masked]" <[email-masked]>, "Karen Teles Benitez (KRTB)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 24 Jun 2020 15:01:15 +0000

Hi all,

Please be informed that the Warranty tickets from South America are not transferred to any Customer Services.
Customer Service is not involved in South America’s tickets.
Also if there is any tickets from South America, we need to handle it based on this instruction.

The tickets from South America are handled as following:

Brazil:
The tickets from Brazil are transferred to the following email:
[email-masked]<mailto:[email-masked]> Sennheiser Country Partner

Their telephone nr. are below in case it’s needed:
 Tel.: +55 11 30380561
Cel.: + 55 11 9 75085245

Address:
Rua Inácio Pereira da Rocha, 142 – CJ 08
Cep 05.432-010    Pinheiros – São Paulo/SP - Brasil
--------------------------------------------------------------------
For all other countries in South America:
Reinaldo Rodriguez Sales Manager – Latin America
[email-masked]<mailto:[email-masked]>Tel: +1 954 547 6760

So you open the Side conversation, enter one of the above emails, you put the ticket On-Hold.
I will get back to you to confirm the procedure’s details.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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