Subject: Warranty report
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "[email-masked]" <[email-masked]>, ashish <[email-masked]>
Date: Wed, 17 Jun 2020 09:26:43 +0000

Hello AJ and Ashish,

Could you please work on a report for the average warranty replacement time, how long it takes for customers to receive the replacement product.

You can use the Date of transfer date from the tickets for when the request was sent to customer service.
And in the Enterprise form we have the Delivered to customer field. This doesn't exist in Gaming, so we might have to take the closing date.

Could you please try extracting a report for closed tickets in the warranty group and come back to me?

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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