Subject: Ticket - 87310 - HFL
From: Adithya Srivastava <[email-masked]>
To: Dimpy Chawla <[email-masked]>, Hritick Diwakar <[email-masked]>, kaeiarablythedelfino <[email-masked]>, Pritish Nandi <[email-masked]>, Arjun Hurry <[email-masked]>, Phaedrus Arif <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 9 Feb 2020 17:33:20 -0700 (MST)

Dear Team, 

Please DO NOT LEAVE any tickets in HFL . Specially which requires cancellation or any immediate action on the order. 

The ticket mentioned in the subject required immediate action as this was for order (International) modification. However, Since we didn't took any action on this, the order was shipped as it is, and now the customer is frustrated, wants to cancel the order (which is not possible as it is shipped). Although, an email has been sent to Dr. Sam and Deborah for cancellation. However, there is no guarantee that this will be cancelled. 

*** Please take action on this ticket upon confirmation/reply from Dr. Sam/Deborah. 

@Everyone: try not to leave any pending work in your respective shifts. This could cause problematic situations for others and customers as well, and we have an EXAMPLE. Also, do not leave webmail/gmail responses pending, try to complete them, they are aren't much but still we can work on what's there to work. I agree, not everyone has the access to gmail, but we can cross check the emails in zendesk and work on them accordingly. 

@Ashish: Could you please check the exact time, when this ticket arrived in our queue and who was in shift around that time? 

Understand this, we are working as a team and we should atleast comply towards a singular goal of team improvement. 

Regards 
Adithya Srivastava