Subject: Re: HFL missed Chat
From: Arjun Hurry <[email-masked]>
To: kaeiarablythedelfino <[email-masked]>
Cc: Deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 5 Feb 2020 09:46:04 -0700 (MST)

Hi All, 

I don't understand this at all - no notifications came up on my PC at this time yesterday. No popups, no sounds, nothing. Are we sure it's not an issue with Zopim?? 

Thank you, 
AJ 

From: "kaeiarablythedelfino" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "arjun hurry" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Wednesday, 5 February, 2020 14:05:19 
Subject: Re: HFL missed Chat 

that is during the time windows is updating and also even ping Aj in HFL chat during the last 10mins if i could take break, so when it restarted i wouldnt have an idea of any incoming chat since laptop is restarting then after that i already took break.. 

On Wed, Feb 5, 2020, 4:27 PM Kaeiara Blythe Delfino < [ mailto:[email-masked] | [email-masked] ] > wrote: 

i have no control over windows update on computer.its windows update. it automatically restart. i myself will be in shocked if there was 50mins missedchat specially in hfl i am just infront of my laptop the whole time unless im on break or something wrong with internet connection.very strange.. 

On Wed, Feb 5, 2020, 4:22 PM Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Ashish can tell you the time but any system issues are still your problem. Why you don’t have an idea about this 50 minute chat, again, something that doesn’t concern me. What concerns me is the fact that it was abandoned and you both are responsible for this miss. 

From: Kaeiara Blythe Delfino < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 5 February 2020 at 1:50 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, Arjun LSM AJ < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: HFL missed Chat 

when and what time? i had windows upgrade/update last night which my laptop automatically restart but it only took 10mins i guess. and no way for me to inform AJ since laptop is automatically restarting so i dont have idea about that 50mins chat? 

On Wed, Feb 5, 2020, 4:08 PM Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Seriously?? I am hoping for a good explanation for this carelessness from both of you. This is completely UNACCEPTABLE 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 5 February 2020 at 1:34 PM 
To: Arjun LSM AJ < [ mailto:[email-masked] | [email-masked] ] >, Kaeiara Blythe Delfino < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: HFL missed Chat 

Hi AJ/Kae, 

There was an abandoned chat in HFL. The customer was active on chat approx 50 minutes but you both did not pick up the chat. Can you please explain? 

Regards, 
Ashish Dabral 

BQ_END

BQ_END