Subject: Incorrect Handling of Ticket - 3191
From: Pritish Nandi <[email-masked]>
To: tasuku yamamoto <[email-masked]>, Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 25 Jan 2020 07:39:13 -0700 (MST)

Hi AJ, 

For releases repeating I am not sure why would you wait for the customer to provide us the release number. We do have a scripted response for this and even we do know how to extract the data of what release playing. Did you not check that? 

[ https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195205-kibana-data-extraction-template | https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195205-kibana-data-extraction-template ] 

@ Tasuku - Why would you send the Kibana Screenshot to the customer? This is never to be done. I have no idea why you could have not extracted the data in the excel sheet and added a snapshot of that. This is not acceptable at all. 

Regards, 
Pritish Nandi