Subject: Charlotte's message
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>, Olesia Dhas LSM <[email-masked]>, Tasuku Yamamoto LSM <[email-masked]>, Bharat Sharma LSM <[email-masked]>, Adithya Shrivastav LSM <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 15 Jan 2020 13:18:45 +0000

Hi all,

Please see below the message from Charlotte. Despite her repeated reminders, she is still noticing people who are not not doing this. This cannot happen please

can we please all be clear that when a customer comes through support with a vague report of an issue we should get the username and check kibana straight away for Video Player disconnects and let the customer know what we see

@ Pritish: can you please inform all the new agents as well? Thanks

Regards,
Deeksha