Subject: SSBS Audits
From: Adithya Srivastava <[email-masked]>
To: Bharat Sharma <[email-masked]>, Dimpy Chawla <[email-masked]>, Arjun Hurry <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 9 Jan 2020 10:07:43 -0700 (MST)

Hi All, 

PFB SSBS Audits: 

Date: January 06, 2020 to January 08, 2020 - 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
63490 	Pritish 	Jan 6, 2020 05:54 PM 	18:04:00 	00:10:00 	Yes 	Yes 	NA 	Other 	On-Hold 
63491 	AJ 	Jan 6, 2020 09:44 PM 	21:44:00 	00:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
63493 	AJ 	Jan 7, 2020 01:46 AM 	01:59:00 	00:13:00 	Yes 	Yes 	NA 	Other 	Closed 
63556 	Adithya 	Jan 7, 2020 04:34 PM 	16:45:00 	00:11:00 	Yes 	NA 	NA 	Other 	Pending Vendor 
63557 	Adithya 	Jan 7, 2020 04:36 PM 	16:44:00 	00:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
63558 	Adithya 	Jan 7, 2020 04:46 PM 	16:51:00 	00:05:00 	Yes 	NA 	NA 	Other 	Open 
63559 	Adithya 	Jan 7, 2020 04:48 PM 	16:51:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
63560 	Pritish 	Jan 7, 2020 04:51 PM 	16:54:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Closed 
63561 	Pritish 	Jan 7, 2020 05:14 PM 	18:11:00 	00:57:00 	NO 	NA 	NA 	Other 	Open 
63563 	AJ 	Jan 7, 2020 11:07 PM 	23:08:00 	00:01:00 	Yes 	NA 	NA 	Other 	Resolved 
63628 	Pritish 	Jan 8, 2020 04:54 PM 	16:57:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
63629 	Adithya 	Jan 8, 2020 05:19 PM 	17:26:00 	00:07:00 	Yes 	Yes 	NA 	Other 	On-Hold 
63630 	Adithya 	Jan 8, 2020 05:54 PM 	18:00:00 	00:06:00 	Yes 	NA 	NA 	Other 	Open 
63631 	Pritish 	Jan 8, 2020 05:59 PM 	18:06:00 	00:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
63632 	Adithya 	Jan 8, 2020 06:05 PM 	18:06:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
63633 	Adithya 	Jan 8, 2020 08:11 PM 	20:20:00 	00:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
63634 	Adithya 	Jan 8, 2020 08:14 PM 	20:21:00 	00:07:00 	Yes 	NA 	NA 	Other 	Resolved 
63635 	Adithya 	Jan 8, 2020 08:36 PM 	20:43:00 	00:07:00 	Yes 	NA 	NA 	Other 	Resolved 
63636 	Adithya 	Jan 8, 2020 08:45 PM 	20:48:00 	00:03:00 	Yes 	NA 	NA 	Other 	Resolved 
63637 	Adithya 	Jan 8, 2020 08:47 PM 	20:49:00 	00:02:00 	Yes 	NA 	NA 	Other 	Resolved 
63638 	AJ 	Jan 8, 2020 09:33 PM 	21:44:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Open 
63639 	AJ 	Jan 8, 2020 10:18 PM 	22:28:00 	00:10:00 	Yes 	Yes 	NA 	Other 	Waiting on Requester 
63640 	AJ 	Jan 8, 2020 10:30 PM 	22:41:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
63641 	AJ 	Jan 8, 2020 10:34 PM 	22:42:00 	00:08:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards 
Adithya Srivastava