Subject: Re: Feedback- Les Mills 3120
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Thu, 9 Jan 2020 09:45:56 -0700 (MST)

Thanks - figured she was LMOD based on the ticket, but I didn't think to check the LMOD freshdesk. Will do so going forward. 

-AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Deeksha" <[email-masked]> 
Sent: Thursday, 9 January, 2020 16:23:38 
Subject: Feedback- Les Mills 3120 

AJ, 

You did not handle this ticket properly. This customer is LMOD customer first which is visible as per his question. If you were not sure then you could have checked for previously logged tickets for this customer under LMOD freshdesk. 

If we can validate he is LMOD then we can close the ticket then and there. Also, for any invalid ticket we need to give 48 hours closure TAT. But you would have to be careful and check his question (if not related to Virtual). 

Regards, 
Pritish Nandi