Subject: SSBS Audits
From: Adithya Srivastava <[email-masked]>
To: Bharat Sharma <[email-masked]>, Arjun Hurry <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 8 Jan 2020 10:03:06 -0700 (MST)

Hi All, 

PFB SSBS Audits. 

Date: January 1, 2020 to January 5, 2020 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
63290 	Adithya 	Jan 1, 2020 04:36 PM 	16:41:00 	00:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
63291 	Adithya 	Jan 1, 2020 05:19 PM 	17:32:00 	00:13:00 	Yes 	Yes 	NA 	Other 	Resolved 
63292 	Pritish 	Jan 1, 2020 05:58 PM 	18:09:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Closed 
63293 	Adithya 	Jan 1, 2020 06:02 PM 	18:10:00 	00:08:00 	Yes 	Yes 	NA 	Other 	Closed 
63295 	Pritish 	Jan 2, 2020 04:41 AM 	04:50:00 	00:09:00 	Yes 	Yes 	NA 	Other 	Closed 
63337 	Pritish 	Jan 2, 2020 04:31 PM 	NA 	NA 	NA 	NA 	NA 	Other 	Resolved 
63338 	Pritish 	Jan 2, 2020 04:34 PM 	NA 	NA 	NA 	NA 	NA 	Other 	Resolved 
63339 	Adithya 	Jan 2, 2020 04:36 PM 	NA 	NA 	NA 	NA 	NA 	Other 	Resolved 
63340 	Adithya 	Jan 2, 2020 04:55 PM 	17:06:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Closed 
63341 	Adithya 	Jan 2, 2020 04:55 PM 	17:07:00 	00:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
63342 	Pritish 	Jan 2, 2020 05:42 PM 	17:45:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Open 
63343 	Pritish 	Jan 2, 2020 06:03 PM 	18:07:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Closed 
63344 	Adithya 	Jan 2, 2020 06:25 PM 	19:28:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Closed 
63345 	Pritish 	Jan 2, 2020 06:41 PM 	19:28:00 	00:47:00 	NO 	Yes 	NA 	Other 	Closed 
63347 	Bharat 	Jan 3, 2020 01:05 PM 	13:54:00 	00:49:00 	NO 	Yes 	NA 	Other 	Closed 
63348 	Pritish 	Jan 3, 2020 06:02 PM 	18:05:00 	00:03:00 	Yes 	NA 	NA 	Other 	Closed 
63349 	Pritish 	Jan 3, 2020 06:03 PM 	18:05:00 	00:02:00 	Yes 	NA 	NA 	Other 	Closed 
63351 	AJ 	Jan 4, 2020 12:48 AM 	00:51:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
63352 	Bharat 	Jan 4, 2020 08:19 AM 	08:33:00 	00:14:00 	Yes 	Yes 	NA 	Other 	Open 
63353 	Bharat 	Jan 4, 2020 10:30 AM 	10:31:00 	00:01:00 	Yes 	NA 	NA 	Other 	Closed 
63354 	Bharat 	Jan 4, 2020 11:24 AM 	11:41:00 	00:17:00 	Yes 	Yes 	NA 	Other 	Resolved 
63355 	Bharat 	Jan 4, 2020 12:00 PM 	12:01:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Closed 
63356 	Bharat 	Jan 4, 2020 01:03 PM 	13:07:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Closed 
63357 	Bharat 	Jan 4, 2020 01:15 PM 	13:22:00 	00:07:00 	Yes 	Yes 	NA 	Other 	Closed 
63358 	Adithya 	Jan 4, 2020 01:16 PM 	13:18:00 	00:02:00 	Yes 	Yes 	NA 	Other 	Closed 
63359 	Adithya 	Jan 4, 2020 03:44 PM 	15:47:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Closed 
63360 	Adithya 	Jan 4, 2020 04:04 PM 	16:10:00 	00:06:00 	Yes 	NA 	NA 	Other 	Resolved 
63361 	Adithya 	Jan 4, 2020 04:26 PM 	16:30:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
63362 	Adithya 	Jan 4, 2020 04:32 PM 	16:36:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
63363 	Adithya 	Jan 4, 2020 04:42 PM 	16:47:00 	00:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
63364 	Adithya 	Jan 4, 2020 05:00 PM 	17:21:00 	00:21:00 	Yes 	Yes 	NA 	Other 	Closed 
63365 	AJ 	Jan 4, 2020 11:55 PM 	00:05:00 	00:10:00 	Yes 	Yes 	NA 	Other 	Closed 
63439 	Pritish 	Jan 5, 2020 04:30 PM 	16:41:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Open 
63440 	Adithya 	Jan 5, 2020 04:31 PM 	NA 	NA 	NA 	NA 	NA 	Other 	Closed 
63441 	Adithya 	Jan 5, 2020 04:43 PM 	16:49:00 	00:06:00 	Yes 	Yes 	NA 	Other 	Closed 
63442 	Pritish 	Jan 5, 2020 04:47 PM 	16:50:00 	00:03:00 	NA 	NA 	NA 	Other 	Resolved 
63443 	Pritish 	Jan 5, 2020 04:47 PM 	16:51:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
63444 	Pritish 	Jan 5, 2020 04:54 PM 	16:54:00 	00:00:00 	Yes 	Yes 	NA 	Other 	Closed 
63445 	Adithya 	Jan 5, 2020 05:06 PM 	17:06:00 	00:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
63446 	Adithya 	Jan 5, 2020 05:10 PM 	17:10:00 	00:00:00 	Yes 	Yes 	NA 	Other 	On-Hold 
63447 	Adithya 	Jan 5, 2020 06:15 PM 	18:29:00 	00:14:00 	Yes 	Yes 	NA 	Other 	Closed 

Regards 
Adithya Srivastava