Subject: SSBS Audits
From: Adithya Srivastava <[email-masked]>
To: Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 2 Jan 2020 05:40:17 -0700 (MST)

Hi All, 

PFB SSBS Audits from December 26 to December 31, 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
63042 	Adithya 	Dec 26, 2019 04:30 PM 	16:33:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Closed 
63043 	Pritish 	Dec 26, 2019 04:38 PM 	17:04:00 	00:26:00 	Yes 	Yes 	NA 	Other 	On Hold 
63044 	Adithya 	Dec 26, 2019 04:42 PM 	17:05:00 	00:23:00 	Yes 	Yes 	NA 	Other 	Resolved 
63045 	Adithya 	Dec 26, 2019 04:57 PM 	17:06:00 	00:09:00 	Yes 	NA 	NA 	Other 	Pending Approval 
63046 	Pritish 	Dec 26, 2019 04:59 PM 	17:00:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Closed 
63047 	AJ 	Dec 26, 2019 11:01 PM 	23:15:00 	00:14:00 	Yes 	Yes 	NA 	Other 	Closed 
63049 	AJ 	Dec 27, 2019 03:42 AM 	04:11:00 	00:29:00 	Yes 	Yes 	NA 	Other 	On Hold 
63050 	AJ 	Dec 27, 2019 06:56 AM 	07:08:00 	00:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
63051 	AJ 	Dec 27, 2019 07:00 AM 	07:09:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Closed 
63052 	Bharat 	Dec 27, 2019 01:09 PM 	13:23:00 	00:14:00 	Yes 	Yes 	NA 	Other 	Closed 
63053 	Pritish 	Dec 27, 2019 02:32 PM 	15:30:00 	00:58:00 	NO 	Yes 	NA 	Other 	Closed 
63054 	Adithya 	Dec 27, 2019 03:23 PM 	15:29:00 	00:06:00 	Yes 	Yes 	NA 	Other 	Closed 
63055 	Pritish 	Dec 27, 2019 06:36 PM 	18:41:00 	00:05:00 	Yes 	Yes 	NA 	Other 	Closed 
63056 	Adithya 	Dec 27, 2019 06:40 PM 	18:41:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Closed 
63057 	AJ 	Dec 27, 2019 11:38 PM 	23:41:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Closed 
63059 	Bharat 	Dec 28, 2019 08:11 AM 	08:15:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Closed 
63060 	Bharat 	Dec 28, 2019 08:31 AM 	08:45:00 	00:16:00 	Yes 	Yes 	NA 	Other 	Closed 
63061 	Bharat 	Dec 28, 2019 08:45 AM 	08:47:00 	00:02:00 	Yes 	Yes 	NA 	Other 	Closed 
63062 	Bharat 	Dec 28, 2019 08:56 AM 	09:17:00 	00:21:00 	Yes 	Yes 	NA 	Other 	Closed 
63063 	Bharat 	Dec 28, 2019 10:46 AM 	11:12:00 	00:26:00 	Yes 	Yes 	NA 	Other 	Closed 
63064 	Bharat 	Dec 28, 2019 01:44 PM 	13:55:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Closed 
63065 	Adithya 	Dec 28, 2019 04:31 PM 	16:40:00 	00:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
63066 	Adithya 	Dec 28, 2019 04:35 PM 	16:40:00 	00:05:00 	Yes 	Yes 	NA 	Other 	Closed 
63067 	Adithya 	Dec 28, 2019 05:00 PM 	17:07:00 	00:07:00 	Yes 	Yes 	NA 	Other 	Closed 
63068 	Adithya 	Dec 28, 2019 05:27 PM 	17:28:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Closed 
63114 	Adithya 	Dec 29, 2019 04:33 PM 	16:42:00 	00:09:00 	Yes 	Yes 	NA 	Other 	Closed 
63115 	Adithya 	Dec 29, 2019 04:40 PM 	16:43:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Closed 
63116 	Adithya 	Dec 29, 2019 04:49 PM 	17:08:00 	00:09:00 	Yes 	Yes 	NA 	Other 	Closed 
63117 	Pritish 	Dec 29, 2019 04:52 PM 	17:08:00 	00:16:00 	Yes 	Yes 	NA 	Other 	Closed 
63118 	Pritish 	Dec 29, 2019 04:54 PM 	17:09:00 	00:15:00 	Yes 	Yes 	NA 	Other 	Closed 
63119 	Adithya 	Dec 29, 2019 04:55 PM 	17:08:00 	00:13:00 	Yes 	Yes 	NA 	Other 	Closed 
63159 	Adithya 	Dec 30, 2019 04:41 PM 	16:45:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
63160 	Adithya 	Dec 30, 2019 04:50 PM 	16:53:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Open 
63161 	Adithya 	Dec 30, 2019 05:03 PM 	17:07:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Closed 
63162 	Pritish 	Dec 30, 2019 05:35 PM 	17:42:00 	00:07:00 	Yes 	Yes 	NA 	Other 	Closed 
63163 	Pritish 	Dec 30, 2019 05:36 PM 	17:43:00 	00:12:00 	Yes 	Yes 	NA 	Other 	Closed 
63164 	Pritish 	Dec 30, 2019 06:13 PM 	18:15:00 	00:02:00 	Yes 	Yes 	NA 	Other 	Closed 
63165 	Pritish 	Dec 30, 2019 06:40 PM 	18:42:00 	00:02:00 	Yes 	NA 	NA 	Other 	Resolved 
63209 	Adithya 	Dec 31, 2019 04:35 PM 	16:46:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Closed 
63210 	Adithya 	Dec 31, 2019 04:44 PM 	16:46:00 	00:02:00 	Yes 	NA 	NA 	Other 	Pending Approval 
63211 	Pritish 	Dec 31, 2019 04:48 PM 	16:50:00 	00:02:00 	Yes 	Yes 	NA 	Other 	Closed 
63212 	Pritish 	Dec 31, 2019 05:06 PM 	17:07:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Open 
63213 	Adithya 	Dec 31, 2019 05:11 PM 	17:21:00 	00:10:00 	Yes 	Yes 	NA 	Other 	Closed 
63214 	Adithya 	Dec 31, 2019 05:19 PM 	17:20:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Closed 

Happy New Year!! 

Regards 
Adithya Srivastava