Subject: SSBS Audits
From: Adithya Srivastava <[email-masked]>
To: Pritish Nandi <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 26 Dec 2019 07:23:06 -0700 (MST)

Hi All, 

PFB, SSBS Audits 

Date:December 25, 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
62978 	Pritish 	Dec 25, 2019 04:37 PM 	16:49:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
62979 	Adithya 	Dec 25, 2019 05:02 PM 	17:05:00 	00:03:00 	Yes 	NA 	NA 	Other 	Pending Approval 
62980 	Pritish 	Dec 25, 2019 05:04 PM 	17:08:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
62981 	Adithya 	Dec 25, 2019 05:05 PM 	17:07:00 	00:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
62982 	Adithya 	Dec 25, 2019 06:51 PM 	18:54:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
62983 	AJ 	Dec 25, 2019 07:45 PM 	20:12:00 	00:27:00 	Yes 	Yes 	NA 	Other 	Resolved 
62984 	AJ 	Dec 25, 2019 08:52 PM 	21:06:00 	00:11:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards 
Adithya Srivastava