Subject: Re: Les Mills Audits - 24 and 25th Dec
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Date: Wed, 25 Dec 2019 09:40:00 -0700 (MST)

Hi Deeksha, 

Will do - this was a 30 sec call, invalid ticket. 

Thank you, 
AJ 

From: "Deeksha" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Sent: Wednesday, 25 December, 2019 22:07:03 
Subject: Fwd: Les Mills Audits - 24 and 25th Dec 

hi AJ, 

As we discussed today, please always and always add detailed notes for the calls. 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Pritish Nandi <[email-masked]> 
Date: 25 December 2019 at 21:55:36 GMT+5:30 
To: Abhijit Sinha <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun LSM AJ <[email-masked]>, Bharat Sharma LSM <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Olesia Dhas LSM <[email-masked]>, Adithya Shrivastav LSM <[email-masked]>, "[email-masked]" <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]> 
Subject: Les Mills Audits - 24 and 25th Dec 

BQ_BEGIN

Hi All, 

PFB audits for Les Mills. 

23 Dec 2019 

	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
	3076 	Invalid 	Yes 	NA 	Bharat 	They are owner and instructor however they are not referring to Les Mills Digital Releases app. This is definitely an invalid ticket for us however, they are saying the purchased Barbells from us and 6 of them are broken. They want a replacement for them and chasing us for 6 months. Also their CXM is not replying. 	Waiting 	Invalid 	Correct 	Issue with Les Mills Equipment purchased. 
	3077 	App issue 	Yes 	NA 	Pritish 	NA 	Waiting 	Traning Req 	Correct 	App update issue 

24 Dec 2019 

	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
	3079 	Ipad issue 	Yes 	NA 	Pritish 	NA 	Resolved 	Training Req 	Correct 	Ipad was not working 
	3081 	AV issue 	Yes 	NA 	AJ 	NA 	Waiting 	AV 	Correct 	Kibana disconnections 

25 Dec 2019 

	Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
	3082 	LMOD 	Yes 	NA 	AJ 	Please always add notes of the call in the ticket 	Closed 	Invalid 	Correct 	LMOD case 
	3083 	Login Issue 	Yes 	NA 	AJ 	NA 	Waiting 	App Deleted 	Correct 	App was deleted 

Regards, 
Pritish Nandi 

BQ_END