Subject: Fwd: Les Mills Audits - 24 and 25th Dec
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>
Date: Wed, 25 Dec 2019 16:37:03 +0000

hi AJ,

As we discussed today, please always and always add detailed notes for the calls.

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: Pritish Nandi <[email-masked]>
Date: 25 December 2019 at 21:55:36 GMT+5:30
To: Abhijit Sinha <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun LSM AJ <[email-masked]>, Bharat Sharma LSM <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Olesia Dhas LSM <[email-masked]>, Adithya Shrivastav LSM <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Subject: Les Mills Audits - 24 and 25th Dec

Hi All,

PFB audits for Les Mills.

23 Dec 2019

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback        Status  Categorization  Correct Categorization (Y/N)    Comments
3076    Invalid Yes     NA      Bharat  They are owner and instructor however they are not referring to Les Mills Digital Releases app. This is definitely an invalid ticket for us however, they are saying the purchased Barbells from us and 6 of them are broken. They want a replacement for them and chasing us for 6 months. Also their CXM is not replying.     Waiting Invalid Correct Issue with Les Mills Equipment purchased.
3077    App issue       Yes     NA      Pritish NA      Waiting Traning Req     Correct App update issue

24 Dec 2019

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback        Status  Categorization  Correct Categorization (Y/N)    Comments
3079    Ipad issue      Yes     NA      Pritish NA      Resolved        Training Req    Correct Ipad was not working
3081    AV issue        Yes     NA      AJ      NA      Waiting AV      Correct Kibana disconnections

25 Dec 2019

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback        Status  Categorization  Correct Categorization (Y/N)    Comments
3082    LMOD    Yes     NA      AJ      Please always add notes of the call in the ticket       Closed  Invalid Correct LMOD case
3083    Login Issue     Yes     NA      AJ      NA      Waiting App Deleted     Correct App was deleted

Regards,
Pritish Nandi