Subject: SSBS Audits
From: Adithya Srivastava <[email-masked]>
To: Pritish Nandi <[email-masked]>, Bharat Sharma <[email-masked]>, Arjun Hurry <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 25 Dec 2019 05:16:29 -0700 (MST)

Hi All 

PFB, SSBS audit 

Date: December 24, 2019 
Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
62865 	Pritish 	Dec 24, 2019 04:30 PM 	16:49:00 	00:19:00 	Yes 	NA 	NA 	Other 	Resolved 
62866 	Adithya 	Dec 24, 2019 04:34 PM 	16:49:00 	00:19:00 	Yes 	NA 	NA 	Other 	Resolved 
62867 	Ashish 	Dec 24, 2019 04:57 PM 	17:26:00 	00:29:00 	Yes 	Yes 	NA 	Other 	Open 
62868 	Pritish 	Dec 24, 2019 05:36 PM 	17:46:00 	00:10:00 	Yes 	Yes 	NA 	Other 	Resolved 

Merry Christmas! 

Regards 
Adithya Srivastava