Subject: SSBS Audits
From: Adithya Srivastava <[email-masked]>
To: Pritish Nandi <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 24 Dec 2019 09:17:54 -0700 (MST)

Hi All, 

PFB the SSBS audits - 

23-Dec 
Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
62759 	Pritish 	Dec 23, 2019 04:41 PM 	17:14:00 	00:33:00 	NO 	NA 	NA 	Other 	Resolved 
62760 	Pritish 	Dec 23, 2019 04:54 PM 	17:14:00 	00:20:00 	Yes 	NA 	NA 	Other 	Resolved 
62761 	Pritish 	Dec 23, 2019 05:11 PM 	17:14:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
62762 	Pritish 	Dec 23, 2019 06:12 PM 	18:26:00 	00:14:00 	Yes 	Yes 	NA 	Other 	Resolved 
62763 	AJ 	Dec 23, 2019 07:12 PM 	19:59:00 	00:47:00 	NO 	NA 	NA 	Other 	Resolved 
62764 	AJ 	Dec 23, 2019 11:09 PM 	23:29:00 	00:20:00 	Yes 	NA 	NA 	Other 	Resolved 

Merry Christmas! 

Regards 
Adithya Srivastava