Subject: SSBS Audits
From: Adithya Srivastava <[email-masked]>
To: Pritish Nandi <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>, [email-masked]
Date: Sun, 22 Dec 2019 07:21:17 -0700 (MST)

Hi All, 

PFB the SSBS audits - 

Date: December 21, 2019 
Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
62643 	Bharat 	Dec 21, 2019 09:54 AM 	10:05:00 	00:11:00 	Yes 	NA 	NA 	Other 	Resolved 
62644 	Bharat 	Dec 21, 2019 10:02 AM 	10:04:00 	00:02:00 	Yes 	NA 	NA 	Other 	On-Hold 
62645 	Bharat 	Dec 21, 2019 03:48 PM 	15:52:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
62646 	Bharat 	Dec 21, 2019 04:05 PM 	16:08:00 	00:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
62647 	Adithya 	Dec 21, 2019 05:00 PM 	17:02:00 	00:02:00 	Yes 	NA 	NA 	Other 	Resolved 
62648 	Adithya 	Dec 21, 2019 05:21 PM 	17:30:00 	00:09:00 	Yes 	NA 	NA 	Other 	Resolved 

Date: December 20, 2019 
Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
62641 	Bharat 	Dec 20, 2019 04:21 PM 	16:26:00 	00:05:00 	Yes 	Yes 	NA 	Other 	Resolved 

Date: December 19, 2019 
Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
62636 	Adithya 	Dec 19, 2019 04:37 PM 	16:38:00 	00:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
62637 	Pritish 	Dec 19, 2019 04:46 PM 	16:50:00 	00:04:00 	Yes 	Yes 	NA 	Other 	Closed 
62638 	Adithya 	Dec 19, 2019 05:09 PM 	17:46:00 	00:37:00 	NO 	Yes 	NA 	Other 	Resolved 
62639 	Adithya 	Dec 19, 2019 06:03 PM 	18:12:00 	00:09:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards 
Adithya Srivastava