Subject: Scripted responses used incorrectly
From: Charlotte Jansen <[email-masked]>
To: lesmills <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 16 Dec 2019 00:35:14 +0000

Hi team,

I have removed the scripted responses from the Freshdesk troubleshooting doc because they’re not being used in the correct scenarios and are being cut and pasted, which I explicitly said not to do.  An issue with pausing is very different to an AV related issue (Video Player Disconnects) and needs to be handled differently.

This is an example of a ticket that was handled incorrectly:
https://lesmillsvirtualapp.freshdesk.com/a/tickets/3026

Pritish, can you run the team over this please.

Thanks

Charlotte

Charlotte Jansen​
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Customer Support B2B
Les Mills International
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