Subject: SSBS tickets and VPN
From: Arjun Hurry <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sat, 14 Dec 2019 16:26:09 -0700 (MST)

Hi Pritish, Ashish, 

1. The SSBS ticket request page isn't automatically refreshing again. SLA crossed on ticket 62309. 

2. Spoke to Maher about the VPN issue, and we tried to connect to 37.224.45.82, but the VPN gets stuck at 40%. Connecting to vpn@al-othman still works, it's just very slow. Maher wants us to try connecting directly to 37.224.45.82, but this needs admin rights. Can you please try it tomorrow and give him a call at 90545958090? 

Thank you, 
AJ