Subject: Lesmills updates on slack
From: Deeksha Dadu <[email-masked]>
To: Arjun LSM AJ <[email-masked]>, Bharat Sharma LSM <[email-masked]>, Olesia Dhas LSM <[email-masked]>, Tasuku Yamamoto LSM <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>, Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 14 Dec 2019 07:50:08 +0000

Hi all,

Charlotte sends many feedbacks and updates of lesmills on slack and I notice that many a times she is completely ignored! Why is that? She is a client. Whosoever is in the shift at that time needs to make sure that they immediately acknowledge the feedback/update and also, circulate it on email to everyone in the team.  Simple courtesy that I shouldn’t remind anyone about. There is NO exception to this please.

Last night is see that she shared an update and again, no reply was sent to her!

Here is the update, see the attached image and slack messages from last night to better understand if need be.

"can we please all be clear that this is not a 'disconnection event'. A disconnection event is called 'Video Player Disconnected' and is clearly seen in the events"

Regards,
Deeksha