Subject: Email template for corrupt downloads
From: Charlotte Jansen <[email-masked]>
To: Les Mills Virtual Support <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, lesmills <[email-masked]>
Date: Thu, 12 Dec 2019 23:50:52 +0000

Hi X

You contacted Virtual support recently about X.  While we were looking at your account we noticed that some Virtual downloads appear incomplete and may not be playing to completion.  Please can you refresh the following releases:

Here is the process to refresh a release:

Unlock the padlock to the top right of the APP
Navigate to Manage Downloads > Downloaded
Scroll to the affected release and hit the refresh button as in the below screen shot.
The release will appear at the top of the ‘Downloading in Progress’ tab for re-download immediately provided your APP is connected to the internet

[A screenshot of a cell phone  Description automatically generated]

Please let us know if you have any questions

Charlotte Jansen​
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Customer Support B2B
Les Mills International
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