Subject: Les Mills Audits
From: Olesia Dhas <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Rajdeep Pooni <[email-masked]>, tasuku yamamoto <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 10 Dec 2019 01:53:31 -0700 (MST)

Hi All, 

PFB the Audits for Les Mills. 

08 Dec 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2979 	Playback issue 
	Yes 	Yes 	Anush 	NA 	Waiting 	AV 	Correct 	AV 
3024 	Login issue 	Yes 	No 	Olesia 	NA 	Waiting 
	Login 
	Correct 	Login 

2996 	Sync, AV issue 	YES 	No 	Anush 	NA 	Waiting 	AV 	Correct 	AV 
3029 	Login 
	Yes 	No 	Anush 	
How would you rate your overall satisfaction for the resolution provided by the agent? 
Awesome 
	Resolved 	Login 	Correct 	Login 	

3035 	App login issue 	Yes 	Yes 	AJ 
	We have not resolved the issue so the 48 hour notice should not have been sent 
	Waiting 	Login 	Correct 	Login 

2984 	AV issue 	Yes 	YES 	AJ 	NA 	
	AV 	Correct 	AV 

Regards, 
Olesia