Subject: Re: Les Mills Audits
From: Olesia Dhas <[email-masked]>
To: Pritish Nandi <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Rajdeep Pooni <[email-masked]>, tasuku yamamoto <[email-masked]>, Adithya Srivastava <[email-masked]>
Date: Wed, 4 Dec 2019 23:45:33 -0700 (MST)

Hi All, 

PFB the Audits for Les Mills. 

03 Dec 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
3019 	
More info about 
Les Mills Virtual 
	Yes 	YES 
	Olesia/Anush 
	NA 	Resolved 	Invalid 
	Correct 	Invalid 

3021 	Sync Issue 	Yes/No 	No 	Tasuku 
	
It was issue with sync. But agent at first sent solution for On Boarding issue 
(based on temporary password provided with the username by CXM). 
After that agent asked club to update their App 
(because steps to force sync the App were provided earlier by CXM, 
and it is only the first part in sync solution). 
Updating the application may solve the problem, but indirectly, since the latest version performs better synchronization 
	
waiting 
on 
customer 
	Sync 	Correct 	Sync 
2979 
	AV issue 	Yes 	Yes 
	Olesia 	NA 	waiting 	
AV 
	Correct 	AV 
3023 
	AV setup issue 
	YES 	Yes 
	Olesia 	Agent need to add information about classes with playback problems in the email response. 
	Waiting 
	AV 
	Correct 	AV 
3018 	AV issue 	YES 	Yes 
	Anush 
	NA 	Waiting 	AV 	Correct 	AV 
3020 	
Classes were 
not downloaded 
	Yes 	Yes 	Anush 	NA 	Resolved 	Downloads 	Correct 	Downloads 

Regards, 
Olesia