Subject: Re: Notes section within a ticket
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Olesia Dhas <[email-masked]>, Anush Saxena <[email-masked]>, tasuku yamamoto <[email-masked]>, bharat sharma <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 4 Dec 2019 11:12:11 -0700 (MST)

Hi Deeksha, 

I believe we've all been summarizing the ticket history in each new note? Did Charlotte mention any recent tickets we can review? 

Thank you, 
AJ 

From: "Deeksha" <[email-masked]> 
To: "Olesia Dhas" <[email-masked]>, "Anush Saxena" <[email-masked]>, "tasuku yamamoto" <[email-masked]>, "arjun hurry" <[email-masked]>, "bharat sharma" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, 4 December, 2019 23:22:28 
Subject: Fwd: Notes section within a ticket 

Guys, 

Are you not summarising the conversation for what has happened so far in each private note that you escalate to Charlotte? I have reminded all about this several times. You cant expect her to reach each individual note ti understand what has happened. Each of your notes needs to have a summary of what has happened so far 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Date: 4 December 2019 at 02:15:21 GMT+5:30 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Notes section within a ticket 

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Hi, 

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BQ_BEGIN

For AV issues it takes too long to read over the many individual notes that are made and emails back and forth, so this would help us action them quicker when they come through. 

Thanks 

Charlotte 

	

	

	

Charlotte Jansen ​ 	

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Customer Support B2B 

Les Mills International 	

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[ http://www.lesmills.com/ | www.lesmills.com ] 

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BQ_END