Subject: Les Mills Audits
From: Olesia Dhas <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Rajdeep Pooni <[email-masked]>, tasuku yamamoto <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 2 Dec 2019 09:04:41 -0700 (MST)

Hi All, 

PFB the Audits for Les Mills. 

02 Dec 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
3014 	App login issue 
	Yes 	No 	AJ 
	NA 	Waiting 	Login 
	Correct 	Login 
2955 
	Sync Issue 	Yes 	Yes 	Olesia/Tasuku 
	
CXM messed up with usernames. 
	Resolved 	Sync 	Correct 	Sync 
3017 
	Training requirement 
	Yes 	No 	Olesia 	NA 	Resolved 	training requirement 	Correct 	training requirement 
3011 	On boarding issue 	Yes 	No 	Olesia/Adithya 	NA 	Resolved 	On Boarding 	Correct 	On Boarding 
3018 	AV issue 	YES 	No 	Olesia 	NA 	Waiting 	AV 	Correct 	AV 
3000 	Adding second device 	Yes 	Yes 	Olesia 	NA 	Resolved 	Entitlements 	Correct 	Entitlements 
2996 	Sync and AV issue 	Yes 	No 	Olesia 	NA 	Open 	AV 	
	AV 

Regards, 
Olesia