Subject: SSBS audit report for 1st of december
From: Bharat Sharma <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Adithya Srivastava <[email-masked]>, Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>, Saurabh Dadu <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Sun, 1 Dec 2019 23:11:43 -0700 (MST)

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
61651 	AJ 	Dec 1, 2019 12:04 AM 	12:10 A.M 	00:06:00 	Yes 	Yes 	NA 	Other 	Open 
61652 	AJ 	Dec 1, 2019 03:07 AM 	03:27 A.M 	00:20:00 	Yes 	Yes 	NA 	Other 	Open 
61653 	Bharat 	Dec 1, 2019 07:03 AM 	07:12 A.M 	00:00:09 	Yes 	Yes 	NA 	Other 	Resolved 
61654 	Bharat 	Dec 1, 2019 07:30 AM 	07:33 A.M 	00:00:03 	Yes 	Yes 	NA 	Other 	Open 
61655 	Bharat 	Dec 1, 2019 07:30 AM 	07:35 A.M 	00:00:05 	Yes 	Yes 	NA 	Other 	Open 
61656 	Bharat 	Dec 1, 2019 07:30 AM 	07:40 A.M 	00:00:10 	Yes 	Yes 	NA 	Other 	On-Hold 
61657 	Bharat 	Dec 1, 2019 07:30 AM 	07:41 A.M 	00:00:11 	Yes 	Yes 	NA 	Other 	On-Hold 
61658 	Bharat 	Dec 1, 2019 07:30 AM 	07:41 A.M 	00:00:11 	Yes 	Yes 	NA 	Other 	On-Hold 
61717 	Adhitya 	Dec 1, 2019 04:57 PM 	05:24 P.M 	00:00:27 	Yes 	Yes 	NA 	Other 	Resolved 
61718 	Anush 	Dec 1, 2019 05:05 PM 	05:25 P.M 	00:00:20 	Yes 	Yes 	NA 	Other 	Resolved 
61719 	Anush 	Dec 1, 2019 05:07 PM 	05:25 P.M 	00:00:18 	Yes 	Yes 	NA 	Other 	Resolved 
61720 	Adhitya 	Dec 1, 2019 05:09 PM 	05:25 P.M 	00:00:16 	Yes 	Yes 	NA 	Other 	Resolved 
61721 	Anush 	Dec 1, 2019 06:13 PM 	06:34 P.M 	00:00:21 	Yes 	Yes 	NA 	Other 	Resolved 
61722 	Anush 	Dec 1, 2019 06:31 PM 	06:45 P.M 	00:00:16 	Yes 	Yes 	NA 	Other 	Resolved 
61723 	Adhitya 	Dec 1, 2019 07:33 PM 	07:39 P.M 	00:00:06 	Yes 	Yes 	NA 	Other 	Open 
61724 	AJ 	Dec 1, 2019 08:52 PM 	09:16 P.M 	00:00:24 	Yes 	Yes 	NA 	Other 	Open