Subject: Re: Les Mills Audit
From: Olesia Dhas <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Rajdeep Pooni <[email-masked]>, tasuku yamamoto <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 1 Dec 2019 06:26:37 -0700 (MST)

Hi All, 

PFB the Les Mills Audit for 30 Nov 2019. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
3011 	On Boarding issue 	Yes 	No 	Anush 
	NA 	Waiting 	On Boarding 
	Correct 	
On Boarding 
AV setup issue 

3005 
	Adding the second studio 
	Yes 	Yes 
	AJ 	NA 	Resolved 
	Entitlements 	Correct 	Entitlements 
3007 
	Corrupt Download 
	Yes 	No 	AJ 
	NA 	Resolved 
	Downloads 
	Correct 	Downloads 

2955 
	Sync issue 
	Yes 	
Yes 
	Anush 	
CXM mixed issue of 2 customers in one ticket 
and it brought a lots of confusion 
	Waiting 	Sync 
	Correct 	Sync 

3001 	AV Setup issue 	YES 	
No 
	AJ 	
NA 
	Waiting 	AV 	Correct 	AV 

Regards, 
Olesia