Subject: 30th November - SSBS audits
From: Bharat Sharma <[email-masked]>
To: deeksha <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Anush Saxena <[email-masked]>, Adithya Srivastava <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 30 Nov 2019 19:56:15 -0700 (MST)

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
61623 	Bharat 	Nov 30, 2019 07:30 AM 	07:41 A.M 	00:11:00 	Yes 	Yes 	NA 	Other 	Scheduled Task 
61624 	Bharat 	Nov 30, 2019 07:30 AM 	07:42 A.M 	00:12:00 	Yes 	Yes 	NA 	Other 	Open 
61625 	Bharat 	Nov 30, 2019 07:30 AM 	07:43 A.M 	00:13:00 	Yes 	Yes 	NA 	Other 	Open 
61626 	Bharat 	Nov 30, 2019 08:00 AM 	08:12 A.M 	00:12:00 	Yes 	Yes 	NA 	Other 	Open 
61627 	Bharat 	Nov 30, 2019 08:06 AM 	08:13 A.M 	00:05:00 	Yes 	Yes 	NA 	Other 	Open 
61628 	Bharat 	Nov 30, 2019 08:11 AM 	08:14 A.M 	00:03:00 	Yes 	Yes 	NA 	Other 	Open 
61629 	Bharat 	Nov 30, 2019 08:31 AM 	08:35 A.M 	00:04:00 	Yes 	Yes 	NA 	Other 	Open 
61630 	Bharat 	Nov 30, 2019 08:41 AM 	08:45 A.M 	00:04:00 	Yes 	Yes 	NA 	Other 	Open 
61631 	Bharat 	Nov 30, 2019 08:53 AM 	08:57 A.M 	00:04:00 	Yes 	Yes 	NA 	Other 	Open 
61632 	Bharat 	Nov 30, 2019 09:16 AM 	09:32 A.M 	00:16:00 	Yes 	Yes 	NA 	Other 	Open 
61633 	Bharat 	Nov 30, 2019 10:01 AM 	10:10 A.M 	00:09:00 	Yes 	Yes 	NA 	Other 	Open 
61634 	Bharat 	Nov 30, 2019 10:08 AM 	10:12 A.M 	00:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
61635 	Bharat 	Nov 30, 2019 10:24 AM 	10:31 A.M 	00:07:00 	Yes 	Yes 	NA 	Other 	Open 
61636 	Bharat 	Nov 30, 2019 11:12 AM 	11:15 A.M 	00:03:00 	Yes 	Yes 	Password reset 	Other 	Resolved 
61637 	Anush 	Nov 30, 2019 11:49 AM 	12:12 P.M 	00:23:00 	Yes 	Yes 	NA 	Other 	Resolved 
61638 	Anush 	Nov 30, 2019 11:59 AM 	12:25 P.M 	00:26:00 	Yes 	Yes 	NA 	Other 	Resolved 
61639 	Anush 	Nov 30, 2019 12:26 PM 	12:28 P.M 	00:02:00 	Yes 	Yes 	NA 	Other 	Open 
61640 	Bharat 	Nov 30, 2019 12:46 PM 	12:53 P.M 	00:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
61641 	Adhitya 	Nov 30, 2019 02:45 PM 	02:54 P.M 	00:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
61642 	Adhitya 	Nov 30, 2019 02:47 PM 	02:54 P.M 	00:07:00 	Yes 	Yes 	NA 	Other 	Open 
61643 	Adhitya 	Nov 30, 2019 02:49 PM 	02:54 P.M 	00:05:00 	Yes 	Yes 	NA 	Other 	Open 
61644 	Anush 	Nov 30, 2019 02:54 PM 	02:57 P.M 	00:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
61645 	Anush 	Nov 30, 2019 03:35 PM 	03:57 P.M 	00:22:00 	Yes 	Yes 	NA 	Other 	Open 
61646 	Adhitya 	Nov 30, 2019 04:13 PM 	04:16 P.M 	00:03:00 	Yes 	Yes 	NA 	Other 	Open 
61647 	Anush 	Nov 30, 2019 05:00 PM 	05:06 P.M 	00:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
61648 	Anush 	Nov 30, 2019 05:04 PM 	05:04 P.M 	00:01:00 	Yes 	Yes 	Password reset 	Other 	Resolved 
61649 	Adhitya 	Nov 30, 2019 06:52 PM 	06:53 P.M 	00:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
61650 	AJ 	Nov 30, 2019 11:55 PM 	12:00 A.M 	00:05:00 	Yes 	Yes 	NA 	Other 	Open 
61651 	AJ 	Dec 1, 2019 12:04 AM 	12:10 A.M 	00:06:00 	Yes 	Yes 	NA 	Other 	Open 
61652 	AJ 	Dec 1, 2019 03:07 AM 	03:27 A.M 	00:20:00 	Yes 	Yes 	NA 	Other 	Open