Subject: Les Mills Audits
From: Olesia Dhas <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Rajdeep Pooni <[email-masked]>, tasuku yamamoto <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 29 Nov 2019 07:54:14 -0700 (MST)

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2997 	Playback Error 	Yes 	YES 	Pritish/ Rajdeep 	The link for German customer was in English but should be in German 	Resoled 	App 	Correct 	App 
2998 	AV issue for Live Trip classe 	Yes 	YES 	Pritish 	This should have been escalated for further investigation 	Closed 	Invalid 	Correct 	Invalid 
2999 	Training requirement 	Yes 	YES 	Pritish 	NA 	Resoled 	Training requirement 	Correct 	Training requirement 
3000 	Adding second device 	Yes 	YES 	AJ 	NA 	Waiting on Customer 	Entitlements 	Correct 	Entitlements 
3001 	AV automation issue 	Yes 	NO 	AJ 	NA 	Waiting on Customer 	AV 	Correct 	AV 
3003 	AV setup issue 	Yes 	YES 	Olesia/Raj 	NA 	Waiting on Customer 	AV 	Correct 	AV 

Hi All, 

PFB the Audits for Les Mills for 28 Nov 

Regards 
Olesia