Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Olesia Dhas <[email-masked]>, Rajdeep Pooni <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 27 Nov 2019 08:00:05 -0700 (MST)

Hi All, 

PFB the Audits for Les Mills. 

27 Nov 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2994 	LMOD 	Yes 	NA 	Pritish 	NA 	Closed 	Invalid 	Correct 	LMOD support 
2995 	Wi Fi Issue 	Yes 	NA 	Pritish 	NA 	Resolved 	Sync 	Correct 	Wi Fi issue 
2996 	AV and Sync issue 	Yes 	NA 	Olesia 	NA 	Waiting 	AV 	Correct 	Sync and AV issue 

28 Nov 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2997 	App Error 	Yes 	NA 	Rajdeep 	NA 	Resolved 	App 	Correct 	App error 
2998 	Invalid 	Yes 	NA 	Pritish 	NA 	Closed 	Invalid 	Correct 	Live Class Error 
2999 	Error 	Yes 	NA 	Pritish 	NA 	Resolved 	Training Requirement 	Correct 	Multiple Issues caused by customer 

Regards, 
Pritish Nandi