Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Jorge Mendoza <[email-masked]>, Katherina Westner <[email-masked]>, Maksim Semenov <[email-masked]>, Nikhil Mittal <[email-masked]>, Olesia Dhas <[email-masked]>, Rajdeep Pooni <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 26 Nov 2019 08:17:07 -0700 (MST)

HI All, 

PFB the audits for 26 Nov 2019. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2991 	Internet Outage 	Yes 	NA 	Pritish 	NA 	Waiting 	Sync 	Correct 	Wanted to make sure if sync is good and if the Virtual would work. 
2992 	AV setup 	Partially 	NA 	Anush 	First Part of the email is incorrect. When he created the ticket he received an email with link to access the ticket. He cannot access the ticket details because he is not authorized to. So we should have just informed him he should only reply to this email only for communication. 	Waiting 	App 	Incorrect 	He wanted to know about Av setup so it should be Av and not App 
2993 	AV setup 	Yes 	NA 	Olesia 	NA 	Waiting 	AV 	Correct 	AV issue 

Regards, 
Pritish Nandi