Subject: https://lesmillsvirtualapp.freshdesk.com/a/tickets/2984
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Fri, 22 Nov 2019 03:53:38 -0700 (MST)

@AJ - Where are you getting the graph from? That was a wrong graph. The correct graph is shared below. 

Can you please read the article and let me know if you have any confusion - 

[ https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000185761-i-want-to-know-if-a-customers-device-has-been-online- | https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000185761-i-want-to-know-if-a-customers-device-has-been-online- ] 

This needs to be checked under Kibana>Dashboard> Virtual - Monitoring - SalesForce Logins 

Also, the class would not freeze because of the internet connection. Please remember the automation requires stable internet connection however once the class has started then it can play standalone and does not require internet. The classes are already downloaded and it is not streaming on internet. We should have checked must have devices and EDID as well. 

Regards, 
Pritish Nandi