Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>, Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 21 Nov 2019 09:08:51 -0700 (MST)

Hi All, 

PFB the SSBS audits - 

19-Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
61130 	Bharat 	11/19/2019 16:30 	11/19/2019 16:40 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
61131 	Bharat 	11/19/2019 16:31 	11/19/2019 16:41 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
61132 	Bharat 	11/19/2019 16:59 	11/19/2019 17:20 	0:21:00 	Yes 	Yes 	NA 	Other 	Resolved 
61133 	Bharat 	11/19/2019 17:28 	11/19/2019 17:44 	0:16:00 	Yes 	Yes 	NA 	Other 	Open 
61134 	Bharat 	11/19/2019 17:36 	11/19/2019 17:44 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
61135 	Bharat 	11/19/2019 18:45 	11/19/2019 19:14 	0:29:00 	Yes 	Yes 	NA 	Other 	Resolved 
61136 	Bharat 	11/19/2019 19:28 	11/19/2019 19:33 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
61137 	AJ 	11/19/2019 19:55 	11/19/2019 20:14 	0:19:00 	Yes 	Yes 	NA 	Other 	Resolved 

20-Nov 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
61208 	Adithya 	11/20/2019 16:42 	11/20/2019 16:44 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
61209 	Adithya 	11/20/2019 16:43 	11/20/2019 16:45 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
61210 	Adithya 	11/20/2019 16:49 	11/20/2019 16:50 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
61211 	Adithya 	11/20/2019 16:50 	11/20/2019 16:52 	0:02:00 	Yes 	Yes 	NA 	Other 	Hold 
61212 	Adithya 	11/20/2019 18:20 	11/20/2019 18:30 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
61213 	Bharat 	11/20/2019 23:55 	11/21/2019 0:02 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 
61214 	Bharat 	11/21/2019 2:46 	11/21/2019 2:54 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi