Subject: RE: 7 Common Scenario Update
From: Charlotte Jansen <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: lesmills <[email-masked]>
Date: Thu, 21 Nov 2019 04:06:47 +0000

Can you do this please?

Charlotte Jansen​
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Customer Support B2B
Les Mills International
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From: Pritish Nandi <[email-masked]>
Sent: Thursday, 21 November 2019 12:22 am
To: Charlotte Jansen <[email-masked]>
Cc: lesmills <[email-masked]>
Subject: Re: 7 Common Scenario Update

Also Charlotte,

If you can please update the steps to check the login stability via SF logins in this 7 common scenario.

My App is not sync’d with the scheduler/my App is offline

Check Kibana (General Status and playback events)  A graph like the below indicates the App is going on and offline, so they need to stabilise their internet connection.

Regards,

Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Charlotte Jansen" <[email-masked]<mailto:[email-masked]>>
Cc: "lesmills" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 20, 2019 3:02:12 PM
Subject: 7 Common Scenario Update

Hi Charlotte,

One of the 7 common scenarios needs updating.

I’m experiencing playback issues with a specific release

Check Kibana and compare the file size, does it look similar?

Discover > Open > type ' Virtual - Download size'

Add a filter >userid.keyword > is > enter username > save

Make sure the time range to the top right is selected correctly. i.e. last 90 days

Only recommend refreshing a release in either of these situations:

If they confirm that the release has the same error when played manually and when scheduled OR

If we detect a corrupt download with a file size that is different to the expected size.

If you can change instructions for the Kibana report from "Download Size" to "Download Content - Size query" and also add institutions if we do not find the file size to be corrupt.

Regards,
Pritish Nandi