Subject: Re: 7 Common Scenario Update
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: lesmills <[email-masked]>
Date: Wed, 20 Nov 2019 04:22:07 -0700 (MST)

Also Charlotte, 

If you can please update the steps to check the login stability via SF logins in this 7 common scenario. 

My App is not sync’d with the scheduler/my App is offline 

Check Kibana (General Status and playback events) A graph like the below indicates the App is going on and offline, so they need to stabilise their internet connection. 

Regards, 

Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Charlotte Jansen" <[email-masked]> 
Cc: "lesmills" <[email-masked]> 
Sent: Wednesday, November 20, 2019 3:02:12 PM 
Subject: 7 Common Scenario Update 

Hi Charlotte, 

One of the 7 common scenarios needs updating. 

I’m experiencing playback issues with a specific release 

Check Kibana and compare the file size, does it look similar? 

Discover > Open > type ' Virtual - Download size' 

Add a filter >userid.keyword > is > enter username > save 

Make sure the time range to the top right is selected correctly. i.e. last 90 days 

Only recommend refreshing a release in either of these situations: 

If they confirm that the release has the same error when played manually and when scheduled OR 

If we detect a corrupt download with a file size that is different to the expected size. 

If you can change instructions for the Kibana report from "Download Size" to "Download Content - Size query" and also add institutions if we do not find the file size to be corrupt. 

Regards, 
Pritish Nandi