Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Olesia Dhas <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 19 Nov 2019 05:58:11 -0700 (MST)

Hi All, 

PFB the Les Mills Audits. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2972 	Av Setup Manual 	Yes 	NA 	Pritish/Jorge 	NA 	Resolved 	AV 	Correct 	AV setup Questions 
2973 	Timetable error 	No 	NA 	AJ 	The agent could have checked the Timetable by accessing the Club's Scheduler and checked if he could replicate the error. This could have been done via Master Scheduler which they have access to. This was not attempted. The only reason they were getting the error was due to the reason they are using IE. They have to use Chrome as this is not a Choice for them. 	Waiting 	Training Req 	Correct 	Customer not using the correct browser 
2974 	Repeat Classes 	No 	NA 	Anush 	Agent response was incorrect. Whenever we are dealing with repeat classes we should have sent the response from the past feedback sent by client. Also we never asked for their username and the program/classes they are seeing repeated. 	Waiting 	App 	Correct 	Repeating classes falls under App 
2975 	Repeat Classes 	Yes 	NA 	Olesia 	The intructions to check the release number on the ipad is to tap on the scheduled class they see on the iPad timetable and then it would display the Thumbnail image with the release number. Also, you should have sent a screenshot for their reference. 	Resolved 	Training Req 	Correct 	Question around release number on how to see. 

Regards, 
Pritish Nandi