Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Olesia Dhas <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 14 Nov 2019 09:07:15 -0700 (MST)

Hi All, 

PFB the Les Mills Audits for 14 Nov 2019. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2956 	Sync Issue 	Yes 	NA 	Olesia/Pritish 	NA 	Resolved 	Sync 	Correct 	iPad was not in sync and showing error because of it 
2958 	Sync Issue 	Yes 	NA 	Mridu 	NA 	Resolved 	Sync 	Correct 	iPad was not in sync and showing error because of it 
2959 	Sync Issue 	Yes 	NA 	Pritish 	NA 	Resolved 	Sync 	Correct 	iPad was not in sync and showing error because of it 
2960 	AV Issue 	No 	Please check ticket as there are multiple notes from Client 	AJ 	The ticket was handle incorrectly. We never give 48 hours closure TAT for any AV related issue. This is known by AJ already as he himself has never have done that. Not sure what happened. 	Waiting 	AV 	Correct 	AV disconnections 
2961 	Login Issue 	Yes 	NA 	Pritish 	NA 	Waiting 	Login 	Correct 	Login Issue 

Regards, 
Pritish Nandi