Subject: Les Mills Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Olesia Dhas <[email-masked]>, "tasuku yamamoto" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 13 Nov 2019 06:35:05 -0700 (MST)

Hi All, 

PFB the audit report for Les Mills 13 Nov 2019. 

Just wanted to thank you Olesia/Tasuku and AJ for doing some great checks in Kibana. Further to that, I have added some additional checks so please go through the tickets and understand how I tried dealing with the situation. 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 	Status 	Categorization 	Correct Categorization (Y/N) 	Comments 
2951 	Playback issue 	Yes 	NA 	Pritish 	NA 	Resolved 	Sync 	Correct 	No Sync 
2952 	Automation issues 	Yes 	NA 	AJ 	NA 	Waiting 	AV 	Correct 	AV issues and Automation issues 
2953 	Instructor 	Yes 	NA 	AJ 	Please always close the tickets which are invalid. Do not resolve them otherwise a survey would be sent to them. 	Resolved 	Invalid 	Correct 	Unable to download instructor manual 
2954 	Playback issue 	Yes 	NA 	AJ 	NA 	Waiting 	AV 	Correct 	Automation issue 
2955 	Playback issue 	Yes 	NA 	Tasuku/Olesia 	NA 	Waiting 	Sync 	Correct 	Sync Issue 

Regards, 
Pritish Nandi