Subject: Re: HFL ticket 84396
From: Arjun Hurry <[email-masked]>
To: bharat sharma <[email-masked]>
Cc: Anush Saxena <[email-masked]>, phaedrusrf <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Pritish Nandi <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Mon, 11 Nov 2019 10:04:56 -0700 (MST)

Hi Bharat, 

Firstly, this is a her, not a him. Secondly, the 3rd order was processed literally 24 hours prior to the customer asking for a cancellation due to medical issues. We can make exceptions in such cases, which I did. 

It's good you're checking the number of rebills in UC, but also look at the dates of the rebills. 

Thank you, 
AJ 

From: "bharat sharma" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Anush Saxena" <[email-masked]>, "phaedrusrf" <[email-masked]>, "Mridu Bhatnagar" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Adithya Srivastava" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "kaeiarablythedelfino" <[email-masked]> 
Sent: Sunday, 10 November, 2019 13:37:40 
Subject: HFL ticket 84396 

Hello Sir, 

As you know about the Auto-ship policy in which the monthly auto ship members are not eligible for a monetary refund once your second (and subsequent) bottle has been shipped, for this customer this was his 3rd re-bill so return for refund option is not available for him. Kaeiara already told the customer about the auto-ship policy so it was handled for the time being. 

However, now the customer wants the refund as you told him, I've also inform the Customer about the Auto-ship policy. Please make sure to check the number of re-bills in the U.C. 

Thank you, 
Bharat 

Joan Beilfuss 
EH-201911070030-099805 
Zen desk ticket number - 84396