Subject: HFL ticket 84396
From: Bharat Sharma <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Phaedrus Arif <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Pritish Nandi <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Sun, 10 Nov 2019 01:07:40 -0700 (MST)

Hello Sir, 

As you know about the Auto-ship policy in which the monthly auto ship members are not eligible for a monetary refund once your second (and subsequent) bottle has been shipped, for this customer this was his 3rd re-bill so return for refund option is not available for him. Kaeiara already told the customer about the auto-ship policy so it was handled for the time being. 

However, now the customer wants the refund as you told him, I've also inform the Customer about the Auto-ship policy. Please make sure to check the number of re-bills in the U.C. 

Thank you, 
Bharat 

Joan Beilfuss 
EH-201911070030-099805 
Zen desk ticket number - 84396