Subject: Re: Chat Notification
From: Pritish Nandi <[email-masked]>
To: Adithya Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, Mridu Bhatnagar <[email-masked]>, Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Sat, 9 Nov 2019 19:00:57 -0700 (MST)

Thanks Adithya, 

This explains things. I was chasing this with Binod for sometime and he kept on saying he did everything and even reset the PC. 

@All - Please be extra vigilent on chats and do not depend on notifications/sound alert. Keep on checking the Livechat every couple of mins so that you do not miss chats. 

Regards, 
Pritish 

From: "Adithya Srivastava" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Mridu Bhatnagar" <[email-masked]>, "Anush Saxena" <[email-masked]> 
Sent: Saturday, November 9, 2019 3:56:17 PM 
Subject: Re: Chat Notification 

Dear Deeksha, 

Chat notifications are enabled, it seems like there is some issue at the backend. Dev Ops team is working on this (attaching the chat transcript for reference). This will likely to be resolved by the end of upcoming week. 

Regards 
Adithya Srivastava 

From: "Deeksha Dadu" <[email-masked]> 
To: "Adithya Srivastava" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Mridu Bhatnagar" <[email-masked]>, "Anush Saxena" <[email-masked]> 
Sent: Saturday, November 9, 2019 3:49:20 PM 
Subject: Re: Chat Notification 

Chat notification and sound alert need to be enabled. 

@ ashish please help them with this or ask Binod to. I am seeing many missed chats these days. Thanks 

Sent from my iPhone 

On 9 Nov 2019, at 15:42, Adithya Srivastava < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Ashish, 

Please get this link " [ https://my.livechatinc.com/chats | https://my.livechatinc.com/chats ] " checked. We all have faced the problem with this having no voice/notification upon the chat is initiated. All processes are affected by this; Colocation, Jayway Travel and Doha. 

This issue might cause a serious issue, hence resolution needed at the earliest. 

Regards 
Adithya Srivastava